Greensboro, NC (PRWEB) October 31, 2008
On Thursday, October 16th Effectur Inc. was recognized as a recipient of the 2008 Better Business Bureau's Torch Award. The Torch award is given annually to acknowledge commitment to high standards and has been presented since 2005 to honor excellence in marketplace ethics. Effectur is deeply honored by the award.
Currently, Effectur employs Net Promoter Score (NPS), http://www.netpromotperscore.com, as an indicator of customer satisfaction. In fact, Effectur carries the highest Net Promoter Score in the tax resolution industry. This score is based off of surveys given to clients asking how willing they'd be to refer Effectur's services to a friend or colleague.
The company takes customer satisfaction seriously enough to have created a position entitled Director of Integrity. This person tracks the degree of customer service given and identifies ways to improve the customer experience. This position allows for viewing the operation through the client's eyes to inspire needed changes.
Additionally, each 30 to 60 days an anonymous survey is given to employees to share their thoughts. This serves as a great way to ensure Effectur's core values of compassion, professionalism, integrity, efficiency, and results are being upheld.
Having recently placed #2 in Business Journal's "2008 Best Places to Work" for the Triad area of North Carolina (August 2008), it's clear that Effectur shares the same dedication to all within the company as well.
Effectur has worked diligently on customer service and receiving the Torch Award is a testament to this commitment.
Effectur, Inc. (http://www.effectur.com) is a North Carolina-based tax resolution firm started in July 2003. The company prides itself on customer satisfaction, and carries the highest Net Promoter Score in the industry. Effectur handles federal and state tax matters, representing tax payers in all 50 states in both becoming compliant with filing returns and setting up agreements with the IRS to resolve debt.