Greensboro, NC (PRWEB) October 31, 2008
EFFECTUR, INC. embodies customer satisfaction once again, using this as a driving force for continued success.
The "Fast 50" award is given to the fastest growing companies in the Triad region of North Carolina, honoring the effects on the local market and creation of jobs. Placing #20 really shows the impact Effectur's efforts have had both on those it serves and those it employs.
Having just been awarded #2 in Business Journal's "2008 Best Places to Work" mid-size group, Effectur employees are very excited that their efforts are having such results.
Despite the huge competition in the tax relief industry, it is Effectur's demand for a great client experience that sets it apart. This is no doubt the source of Effectur's growth, having quadrupled its revenues from 2005 to 2007. These same figures are expected to double again this year.
The Greensboro, NC based tax resolution firm measures customer satisfaction with Net Promoter Score, a key component in the evaluation of nearly every employee including company CEO Kenneth Johnson. This scoring measures a customer's willingness to refer the services to others, and is obtained via a brief survey.
Each day employees strive to delight customers through individual customer interactions and through process improvement. This has allowed Effectur to resolve cases in half the time of other tax resolution firms. The Net Promoter Score also serves as a great way to listen to feedback and make changes for future clients.
Effectur, Inc. (http://www.effectur.com) is a North Carolina-based tax resolution firm started in July 2003. The company prides itself on customer satisfaction, and carries the highest Net Promoter Score in the industry. Effectur handles federal and state tax matters, representing tax payers in all 50 states in both becoming compliant with filing returns and setting up agreements with the IRS to resolve debt.