Salt Lake City (PRWEB) October 31, 2008
UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement for inContact® with a leading provider of insurance claims processing and management software solutions. The agreement includes services for more than 250 seats across two locations and is valued at more than $300,000 over the course of the first annual term.
Unlike the other hosted competitor the customer was considering, UCN provided the best suited contact handling connectivity as well as the necessary telecom framework. The new customer chose the inContact software-as-a-service (SaaS) platform to reduce operational costs and capital expense, while gaining greater functionality and flexibility for its customer service and technical support groups. It also required a solution to provide call recording and monitoring with real-time analytics and the ability to implement a remote workforce, something it was unable to affordably do with their previous premise-based system.
Said Paul Jarman, UCN CEO, "An increasing number of companies are committing to long-term relationships with UCN, selecting the inContact solution due to its flexible and scalable 'all-in-one' feature set. UCN continues to help companies save money and achieve new levels of efficiency and customer satisfaction while reducing total cost of ownership. We are delighted to have been chosen as the preferred technology provider over both premise and other hosted solutions"
UCN, Inc. (NASDAQ: UCNN) is the market leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about the UCN call center solution, visit http://www.ucn.net.
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