800 PBX Brings Salesforce.com CRM to Phone
800 PBX has announced the launch of fully managed and hosted comprehensive suite of speech driven IVR applications to access Salesforce.com CRM data anytime over any phone by just issuing voice commands.
Fremont, CA (PRWEB) November 3, 2008 -- 800 PBX (http//www.800pbx.com), the provider of managed, hosted Virtual PBX and IVR solutions has announced a comprehensive IVR application suite to access and update Salesforce.com CRM data 24x7 from any phone using voice. The service allows callers to access accounts, leads, contacts, notes, send emails, make calls and more. The incoming and outgoing calls can be recorded and optionally be transcribed as well.
Business telephony and CRM are two major entities for any company but ironically they were never integrated. This unique solution will serve as the bridge between the two and leverages the power of voice and web. The integration brings lot of value and elevates both the applications to next level.
Voicemail transcription is one of the unique features supported by the application. As soon as an employee receives a voicemail, the system transcribes it and sends the transcribed text as an email to the employee. Furthermore, the text is also added as a note in the Salesforce.com account automatically.
The application also supports making calls and sending faxes from the web browser directly. Using the CTI integration, the application can pop up the caller information and relevant salesforce.com screen to help sales and support employees to handle the incoming call in an effective way. The application suite greatly enhances the productivity of the sales force in several ways by automating many of the manual process.
"Doing it first for Salesforce was obvious thing for us given its customer base and its success in hosted model." says Manohar Chapalamadugu, CEO of the company. "Our solutions can completely automate the sales, marketing, lead management and support functions and are seamlessly integrated with Salesforce " he adds.
"Our mission is to automate and phone-enable as many business processes as possible. This application suite for salesforce.com is a big leap towards that direction. We have already automated appointment scheduling, pizza delivery, driving directions, lab reporting, phone ordering, store locator and many more are in the works." said Sreedhar Ambati, the Chief Product Officer.
Customers can get more information about the offering from http://www.800pbx.com/crm-ivr.php.
About 800 PBX:
800 PBX Inc. is a leading provider of virtual PBX and hosted IVR applications for small and medium sized businesses. The company is known for IVR solutions such as automated appointment scheduling, automated pizza delivery, telephone fraud control, phone support systems and more. 800 PBX was invited to present at the prestigious Demo conference which is the industry's most prestigious conference for startups. The alumni include Skype, Adobe, Y!, Youtube etc.
For more details, visit: - http://www.800pbx.com
About Salesforce.com:
Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.
As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Contact:
Chris Lucas
mailto:pr @ 800pbx.com
Tel: 1-877-800-0 PBX (1-877-800-0729)
http://www.800pbx.com
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