We have seen so many examples of inefficiency in trying to find the most suitable contractors for claims. Companies typically do not have reliable performance metrics to make an informed choice. We have created a solution that intelligently monitors the supply chain and generates of list of the most suitable, best performing contractors with the fewest complaints.
London, UK (PRWEB) November 7, 2008
ClaimAble claims management system delivers a new feature that intelligently selects contractors. By maintaining a database of contractor performance, the system provides an extremely efficient selection process based on prioritised criteria.
When it comes to claims management, a significant part of the process is the point at which a third party contractor is appointed to carry out the work involved. For most insurance or claims management companies, this is the most customer-facing stage where policyholders will be exposed to the claim handling experience. And of course, if something goes wrong, the contractor performs unsatisfactorily, the insurer will be the target of complaints.
Miles Tinsley, managing director of Vaulthouse Ltd, the company behind ClaimAble, can see the potential in automating the process. "We have seen so many examples of inefficiency in trying to find the most suitable contractors for claims. Companies typically do not have reliable performance metrics to make an informed choice. We have created a solution that intelligently monitors the supply chain and generates of list of the most suitable, best performing contractors with the fewest complaints."
The new feature, called AutoSuppli, part of the ClaimAble claims management system from Vaulthouse, aims to improve the experience for everyone involved - it automates this complicated and vital process of contractor selection. The innovative system suggests a list of the most suitable contractors, removing the need for the claims handler perform this manually. This increases acceptance rate, as claims will only be offered to suppliers who are likely to accept the work. Firstly, location and cost are the most obvious factors in the selection process: choosing a contractor that is relatively near and cost effective are the most fundamental priorities. But, the AutoSuppli feature goes much further and can find contractors based on many factors such as; those with the fewest complaints, highest capacity or fastest turnaround time, to name but a few.
This approach helps minimise policyholder dissatisfaction, rapidly improves turnaround times and assists companies in exceeding their client service level agreements. By selecting the most appropriate contractor/s based on their suitability, something you can define on a per client basis, the system dramatically reduces the workload for staff and increases reliability and customer satisfaction.
"This is a lot of functionality that is available anywhere, on demand and with the performance of a desktop application" says Miles. "There is huge potential in cloud computing for enterprises, who have much to gain from this centralised, secure and scalable technology." ClaimAble is a powerful and innovative solution that exploits the best of the web and delivers it as the future of claims management.
For more information please contact:
Miles Tinsley,
Managing Director
Vaulthouse Ltd
+44 845 474 125
http://www.claim-able.com
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