Russell Finex Takes the Lead in Customer Support

Substantial investments made to meshing/re-screening department to guarantee exceptional customer support and superior machine performance.

(PRWEB) November 13, 2008 -- When installing critical plant equipment, companies need to consider not only the quality of the machine they are purchasing, but also the level of customer support they can rely on after the initial purchase. In today's economy, there are many pressures on suppliers to cut costs to remain profitable and as a result, customer service can suffer. However, Russell Finex, leading manufacturers of industrial check-screening, separation and straining equipment, have always maintained that delivering high quality machines to their customers must always include excellent support before, during and after the machine is installed.

With over 70 years of experience in the industry, Russell Finex are still taking the lead in investing in customer support activities and infrastructure.

After an extensive review of the most requested spare parts from customers, Russell Finex has recently made significant improvements in replacement parts inventory levels. Customers can be confident that they will receive the quickest response possible when they require spare parts, keeping costly production downtime to a minimum. It is also important to ensure genuine Russell replacement parts are fitted to ensure machines continue to deliver high performance year after year. Parts are stocked at Russell Finex's three main plants around the world and it is company policy to ensure every component passes the strict quality procedures before being despatched to any customer. Russell Finex's experienced Aftermarket team also provide advice to customers for onsite inventory of recommended and maintenance parts, allowing customers to keep their equipment performing at maximum efficiency.

Substantial investments have also been made to Russell Finex's meshing/re-screening department to guarantee high quality and fast meshing or remeshing services. The mesh frame is one of the most critical components within a screener or separator and is the key component which guarantees high product quality.

If a mesh frame is damaged, is low in tension or if the mesh is of low quality, product quality can be compromised. Russell Finex manufacture mesh frames using the highest quality materials for optimized sieving efficiency. Covering all applications from high temperature and corrosive products to food and pharmaceutical ingredients, Russell Finex offer a variety of different meshing methods, each supplied at the same high level of service.

By investing resources and time into customer support activities, Russell Finex has earned the trust of thousands of companies around the world. They know they can always count on Russell Finex to deliver market-leading, high quality support at any time.

For over 70 years, Russell Finex have manufactured and supplied innovative screening and straining equipment to improve product quality, enhance productivity, safeguard worker health, and ensure powders and liquids are contamination-free. Throughout the world, Russell Finex serve a variety of industries with applications including foods, pharmaceuticals, chemicals, adhesives, plastisols, paint, coatings, metal powders and ceramics.

Russell Finex Inc
Pineville, NC 28134
Phone : (704) 588 9808
e-mail: sales@russellfinexinc.com
web: www.russellfinexusa.com

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