PlainsCapital Improves Customer Experience by Deploying Q2 Software's Electronic Banking Platform
Company enhances offerings through strategic relationship.
Austin, TX (PRWEB) November 13, 2008 -- -- Q2 Software, Inc., a progressive financial services technology company, today announced that PlainsCapital Bank, one of the largest privately held banks in Texas with $3.4 billion in assets, has successfully launched Q2's electronic banking platform to its growing online banking community.
In addition to the obvious requirement for a best-in-class solution, PlainsCapital Bank envisioned a new role for eCommerce as its own channel to the customer. The primary goal was to expand the online experience beyond a transactional medium to one that serves "banking communities" with other value added benefits. In order to achieve this aspiration, a flexible architecture was essential in integrating a number of their current technologies.
"We wanted to provide our customers with a superior online experience and Q2's Electronic Banking platform offered the most comprehensive and cost effective solution available in the market-place," said Pete Villarreal, EVP of Operations. "In our evaluation, we looked for a solution with a user-friendly front-end and a modern architecture that could serve all of our front office needs including the web channel, the voice channel and the mobile channel. Also, Q2's vendor integration framework allowed us to tie many of our existing customer-facing applications into a single comprehensive view for our users, improving their overall experience with our bank."
Hank Seale, CEO and founder of Q2 Software says, "Banks today must consistently seek new ways to drive down costs and expand their online banking services to their valued customers." Q2 has created a seamless and powerful integration between the online and voice channels that will provide PlainsCapital Bank a significant advantage in user convenience and accessibility." Seale continues, "By implementing our platform, PlainsCapital Bank now provides next generation technology through all of their electronic delivery channels."
About Q2 Software, Inc.
Q2 Software, Inc. is a privately-owned and bank-owned technology company enabling financial institutions with Electronic Banking software and services. Focused on driving innovative technology and delivering unmatched customer service, Q2's Electronic Banking solution operates on a Microsoft.Net®-based platform that offers flexible deployment options for Online, Mobile and Voice banking applications. Unique "on demand" feature access within a single application enable Q2's financial institutions to configure products and services to meet the unique requirements of both retail and commercial customers. Additionally, an open "Vendor Integration Framework" allows for the integration of critical third party customer-facing applications for a complete electronic banking experience.
Q2 Software, Inc. is a CBG Holdings Company. To learn more about Q2, visit their website at www.Q2software.com
About PlainsCapital Corporation
Independent financial services company PlainsCapital Corporation offers banking, asset management and residential mortgages to high net worth individuals and commercial customers. The company's cornerstone is PlainsCapital Bank, the second-largest privately held bank in Texas with more than $3.4 billion in assets. PlainsCapital's 1,800 employees are empowered to deliver highly personalized solutions to ensure their clients' financial success. Find more information at www.PlainsCapital.com.
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