PSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider
Continued Solid Performance from 12-year-old Nortel IVR Systems Helps Customer Stretch Budget in Tough Economy
Dublin, CA (PRWEB) November 14, 2008 -- In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place. PSS, one of America's fastest growing providers of contact center software and services, has successfully met another year of carrier-level 99.999% system uptime goals for legacy IVR platforms that PSS manages for a major U.S. service provider. This marks the third consecutive year that PSS has met uptime goals for the twelve-year-old, multi-thousand port Nortel IVR systems operating under a PSShelp Extended Life maintenance and support service contract.
Because PSS can keep legacy systems performing reliably well beyond their typical life span, customers have more flexibility to upgrade or replace their call center infrastructure at a time of their choosing. This larger planning window can help customers better manage the timing of large capital investments and increase the availability of funding for projects that can improve existing IVR and CTI utilization- such as usability improvements, application development, or call routing tune-ups.
"In this economic climate, companies enter the budgeting season with plans that limit capital spending," explained Dan Miller, Sr. Analyst at Opus Research. "We see a growing number of firms turning to third-parties to cap the risks and expense associated with care and feeding of existing customer care, communications and self-service infrastructure."
"Our Extended Life services for IVR and CTI systems have benefitted many customers who appreciate flexibility in both good and bad economic times," said Todd Funk, CEO of PSS. "At the request of our customers, we've recently expanded the offering to cover PBX systems as well."
Learn more about PSS support for legacy Nortel IVR systems
Follow PSS on Twitter: www.twitter.com/psshelp
About PSS:
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, Wells Fargo, and United Healthcare. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/
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