Satisfied Internal Customers Lead to Satisfied External Customers

Willie L. Carter, a Lean Sensei and operations improvement consultant, launched his new book on Friday November 14th. The book, Process Improvement for Administrative Departments: The Key to Internal Customer Satisfaction, is now available on Amazon.com and other bookstores.

Northbrook, IL (PRWEB) November 17, 2008 -- When Lean Sensei and operations improvement consultant Willie Carter sat down to write his new book on process improvement he decided to address the issue of internal customer satisfaction because too many administrative departments lose sight of how important it is to please the people they hand their work off to.

The book is now available through Amazon.com and other bookstores on Friday, November 14th. It includes a number of tools to help administrative departments identify their internal customers, their requirements, and how to go about fulfilling those requirements.
Carter says, "Let's face it--if organizations did a good job of satisfying their internal customers they would find that they are having fewer problems satisfying their external customers--the ones who pay the bills."

Carter continues, "I spent several years in Corporate America training departmental teams to respect and please their internal customers. It is truly amazing to see how many people just throw their work over the wall with little or no consideration for the needs of the downstream customer. I'm glad to share what I've learned over the years with organizations worldwide in Process Improvement for Administrative Departments: The Key to Internal Customer Satisfaction."

"Process Improvement For Administrative Departments - The Key to Internal Customer Satisfaction" is a step by step guide for anyone wanting to improve the quality of products or services produced by their administrative departments. It is available on Amazon.com.

Willie L. Carter is the president and principal of Quantum Associates, Inc--Northbrook, Illinois. Carter is a Certified Lean Sensei, Certified Manger of Quality/Organizational Excellence, and a Certified ISO 9000 Lead Assessor.
Contact Information

Willie L. Carter
Quantum Associates, Inc
wcarter@quantumassocinc.com
847-919-6127

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