LogMeIn Announces General Availability of Rescue+Mobile With Support for BlackBerry® Smartphones
LogMeIn Rescue+Mobile on-demand service redefines smartphone troubleshooting and repair with its multi-platform suite of services.
Woburn, MA (PRWEB) November 17, 2008 -- Information technology managers, mobile operators, and other service providers in charge of supporting multiple computing devices can now include remote support for BlackBerry® smartphone users with the general availability of LogMeIn Rescue+Mobile.
LogMeIn Rescue+Mobile is an on-demand, multi-platform support tool in use by IT organizations and service providers worldwide to provide acute care of remote desktops, laptops, smartphones and other computing devices running Microsoft® Windows® and Apple® Mac® OS® X, as well as Windows Mobile®, Symbian and now the BlackBerry® platform. Rescue+Mobile provides support technicians with remote access, including remote control of an end-user's device, to quickly diagnose, repair or teach the end-user how to use their smartphone or computer.
"We have used LogMeIn Rescue for years. With the new remote troubleshooting capabilities for smartphones, we support more mission critical devices than ever before," said Jeff Sayabovorn, helpdesk supervisor, Commonwealth Financial. Sayabovorn added, "Our users are delighted when staff remote control their smartphone to solve their issues. LogMeIn Rescue+Mobile makes our team more productive and our users feel like they are getting top-notch service."
With the included call center administration and reporting console, LogMeIn Rescue+Mobile can scale to support even the largest support environment. The admin console enables customer care managers to efficiently administer both the technicians and various support channels, allowing operators to offer a range of revenue-generating managed support services.
"With LogMeIn Rescue+Mobile, service providers and IT support organizations can reduce the time and cost associated with remote troubleshooting and training people on mobile devices," said Richard Redding, general manager, mobile, LogMeIn, Inc. "More importantly, survey data from organizations who have deployed Rescue+Mobile show smartphone users prefer remote control support and report higher service satisfaction."
Pricing and Availability
LogMeIn Rescue+Mobile, including support for BlackBerry smartphones, is available immediately and can support the following desktop and mobile devices:
| | - Computer: Windows Vista, XP, Server 2003, 98, ME, 2000 and Mac OS X.
- Mobile: Windows Mobile 5, 6, and 6.1, Symbian UIQ 3rd Edition, Symbian S60 2nd and 3rd Edition, and BlackBerry® Device Software v4.3, v4.5 and v4.6.
- Pricing starts at $1,956 per year per technician.
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About LogMeIn, Inc.
LogMeIn is a leading provider of on-demand, remote-connectivity solutions to mobile operators, handset OEMs, small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Free®, and LogMeIn Hamachi™. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.
BlackBerry, Windows, Symbian and Apple and related trademarks, names and logos are the exclusive trademarks and properties of Research In Motion Limited, Microsoft Corporation, Symbian Software Limited, and Apple, Inc., respectively, and are registered and/or used in the U.S. and countries around the world.
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