Be Aware: Over-the-Phone Interpretation Billing Methods Vary Widely

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Does your over-the-phone interpretation vendor continue to charge interpretation time after you have completed the call?

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Conducting business in the language of your customer is vital for client acquisition, retention and satisfaction

In the world of over-the-phone interpretation (OPI), every second counts. In the billing of OPI, a second over one minute can add up over the course of a billing cycle if your vendor uses rounding. When an organization employs an over-the-phone interpretation service, they often negotiate a per-minute price. However, they often do not ask the supplying vendor the question that could save them money. Do you bill your calls to the nearest minute? Nearest thirty seconds? Nearest hundredth of a second? This simple question could save an organization a lot of money by eliminating interpretation time paid for, but never used.

Language Learning Enterprises, Inc. (LLE®), a global, leading provider of 24/7 over-the-phone interpretation services in 150 languages, presents LLE® True Billing as a way for organizations to save money: All over-the-phone interpretation calls are measured to the nearest second. LLE reports that this type of precise billing will present a significant cost savings to customers of every size and volume of usage.

"Conducting business in the language of your customer is vital for client acquisition, retention and satisfaction," says Kathleen K. Diamond, LLE President, Founder and CEO. "In the current challenging economy pay-as-you-go telephone interpretation, translation and language testing services help in this effort. Our LLE® True Billing initiative solidifies our commitment of connecting professional, experienced interpreters to our client and the LEP community at a very affordable price."

"Time truly is money," states Clyde Anderson, Vice President of Marketing for LLE. "Many of our competitors round their over-the-phone interpretation calls to the nearest minute just like long distance telecom. The LLE-LINK® over-the-phone interpretation system is designed to measure interpretation billable time to the nearest second. Thus, our clients enjoy the maximized savings while still receiving the highest quality language interpretation possible. LLE® True Billing really does add money to the bottom line."

LLE was founded in 1979, and immediately began providing language instruction to the U.S. Government. Today, the WBENC certified, full-service language firm is recognized as the leading provider of multilingual solutions to thousands of business, government and non-profit organizations around the globe.

For more information, call (877) 405-8764, extension 213; or visit

Editor’s Note:
Representatives from LLE are available to discuss language trends, how organizations are reaching the LEP population, the history of LLE or the entrepreneurial journey of Kathleen K. Diamond at (877) 405.8764 option 213 or mswain at lle-inc dot com.

About LLE:
LLE® ( provides technology supported language solutions to thousands of clients around the world. Utilizing an integrated community of over 3,000 experienced linguists specializing in over 150 different languages managed by dedicated language professionals, LLE delivers accurate and reliable over-the-phone and face-to-face interpretation, document and e-mail translation, language instruction, and proficiency testing and fluency assessment. For 29 years, LLE has been recognized as a leading language services provider to government, business and non-profit organizations worldwide. LLE is a woman-owned, WBENC certified business with headquarters in Washington, DC, and a language technology center in Winchester, VA.


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Matthew Swain
8774058764 Ext 213
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