Singapore (PRWEB) December 1, 2008
With its inaugural appearance at the World Communication Awards, Macquarie Telecom, a leading supplier of Information and Communications Technology (ICT) solutions, was presented with the 'Best Customer Care' award for its Personal Accountable Service. The World Communication Awards which took place last evening at The London Hilton was its 10th year honouring individuals and organisations that are part of the driving force behind the innovations and breakthroughs of the telecommunications industry.
Macquarie Telecom was recognised on a global stage for its outstanding customer care program - Personal Accountable Service, its philosophy and strategy of delivering superior accountable customer service and care. The program has earned Macquarie Telecom a customer retention rate that is significantly higher than the industry standards.
Mark Winther, Group Vice President and Consulting Partner of Worldwide Telecommunications at IDC, said, "The ICT industry has seen a paradigm shift, whereby SLAs are commoditised as a standard norm. Customer care is steadily gaining importance within the industry, and we see more organisations shift their focus away from inward looking factors to pleasing their most important stakeholders - customers. We are impressed with the results that Macquarie Telecom has achieved with their program and what their customers attest to." Winther added, "It is clear to us that Macquarie Telecom's strong customer focus translates into a clear competitive market place advantage."
"We are truly honoured to have received this award," said Larry Morgan, Managing Director of Macquarie Telecom International. "It reinforces that our proactive focus on customer service is the right priority. Our Personal Accountable Service and leading-edge customer reporting capabilities clearly distinguish Macquarie Telecom from other service providers."
Jimmy Cuandra, Chief Information Officer, ICI Paints (Asia Pacific) Pte Ltd, said, "Our experience with Macquarie Telecom shows us that they listen and constantly strive to meet our needs. Their Personal Accountable Service enhances communication and improves productivity. We congratulate them on this well deserved recognition."
Macquarie Telecom focuses on medium to large businesses that are seeking to expand into the Asia Pacific region. The company provides a full range of managed network services, voice and hosting services which are backed by customisable Service Level Guarantees and a complete set of online management tools which allow customers to access real-time traffic performance information of their networks.
About World Communication Award:
The World Communication Awards recognize the companies and individuals responsible for the innovations, achievements and great new services that are helping to build tomorrows industry. The Awards are open to all communications providers, whether they are traditional carrier, service provider, multimedia content provider or another organization providing a communication service.
About Macquarie Telecom:
Macquarie Telecom is a leading supplier of Information and Communications Technology (ICT) solutions - including voice, data, mobile and hosting - specializing in the business and government markets. Its world class Intellicentre facility offers state-of-the-art hosting and security solutions. The Intellicentre is certified to BS 7799 and DSD Gateway security standards.
Macquarie Telecom provides services to 3,000 of the top companies in the Asia Pacific region, supporting more than one million business users at work every day. Founded in July 1992, it is one of Asia Pacific's first deregulated telecommunications companies and holds carrier licenses in Australia, Singapore and Hong Kong.
Macquarie Telecom is listed on the ASX (MAQ) and works with its carrier partners in offering Broadcast quality services in 190 countries worldwide using Juniper Networks (Nasdaq: JNPR) and Alcatel-Lucent (Euronext Paris and NYSE: ALU) equipments. For more information, please call +65 6580 7421 or visit http://www.macquarietelecom.com.sg.
Tel: +65 6580 7421
Email: anathania at macquarietelecom dot com
EASTWEST Public Relations (on behalf of Macquarie Telecom)
Tel: +65 6591 7207
Email: tania at eastwestpr dot com