Heathrow Airport Bottom of the Class Again

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London Heathrow has been voted the worst airport in the world by members of Priority Pass, the world's leading independent airport lounge program. More worrying news for Heathrow is that British members, who know the airport best, give an even more damning verdict than those in the rest of the world. In contrast, Asian airports get top votes, with Hong Kong and Singapore being voted favourite airports by these travellers, who take an average of 19 flights a year each.

Heathrow's reputation remains battered after a series of PR disasters in the last year or so

London Heathrow is the airport most frequent travellers want to avoid, according to a new survey from Priority Pass, the airport VIP lounge programme.

Priority Pass members, who take an average of 19 flights a year, were asked to name their favourite airport as well as the one they consider the worst to travel through.

Heathrow Airport was a clear "winner" in the "worst airport" category with 15% of the votes of worldwide travellers. British travellers were even more damning, with 30% naming Heathrow as the worst airport in the world.

Paris Charles de Gaulle also fared badly, along with Los Angeles airport.

There was less agreement on the favourite airports, with Hong Kong topping the list, gaining 13% of the vote, followed by Singapore (11%) and Amsterdam (7%).

More details on the survey are on the Priority Pass website.

"Heathrow's reputation remains battered after a series of PR disasters in the last year or so," commented Jonathan French, Brand Director of Priority Pass, "but there are signs that Terminal 5 may be able to swing opinion back in the long-term."

Summary of results (Worldwide vote)
Which airport do you think is the worst in the world?
15% London Heathrow
5% Paris Charles de Gaulle
5% Los Angeles LAX
3% Chicago O'Hare

Which is your favourite airport?
13% Hong Kong Chek Lap Kok
11% Singapore Changi
7% Amsterdam Schiphol
5% Dubai World Central

Summary of results (British travellers only)
Which airport do you think is the worst in the world?
30% London Heathrow
5% London Gatwick
4% Los Angeles LAX
3% Paris Charles de Gaulle

Which is your favourite airport?
17% Singapore Changi
11% Amsterdam Schiphol
9% Dubai World Central
7% Hong Kong Chek Lap Kok

About Priority Pass

Priority Pass was launched in 1992 with the goal of providing frequent travelers with airport lounge access, regardless of their class of travel, airline flown or existing membership in an airline frequent flyer program.

In 16 years Priority Pass has become the world's largest independent airport lounge access program. Starting with just 55 lounges, today Priority Pass works with over 500 lounges in more than 275 cities throughout the world. The network of lounges continues to grow, and millions of travellers now carry a Priority Pass card whenever they travel.

There are Priority Pass offices located in Dallas, London and Hong Kong.

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Jonathan French
Priority Pass
+44 208 253 5052
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