eBuildingService Has a New Home

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eBuildingService has had to move to a larger facility, in order to maintain and improve effective levels of service for a growing roster of customers. The company pioneered a dynamic approach to property maintenance with its unique web-based electronic eService Request system.

eBuildingService, the Denver-based property maintenance service corporation has been forced to find new premises. Growth has been such in recent months, according to Kirk Beck, eBS's vice president of operations, that the company burst the seams of its Speer Boulevard location and has had to move to a larger facility, in order to maintain and improve effective levels of service for a growing roster of customers. Their new location is 5650 N. Washington Street, Denver, CO 80216, where tenant finish on the new location is being finalized.

Beck's explanation for this rapid growth is eBuildingService's unique business model. The company pioneered a dynamic approach to property maintenance a while back, with its online electronic eService Request system. Unlike any other contractor or maintenance company, Beck says, eBS's system tracks eSR's, or work orders, in real time. This allows company personnel and customers alike, to be aware of where any given work order stands, at any time, just by checking a web-based job board. Just as important, it puts control and monitoring of the technician's progress on maintenance and remodeling jobs directly into the hands of the customer, who can be directly in touch with the actual person on the job, at any time.

Beck says this system works smoothly, because all eBuildingService technicians carry mobile communication devices, which keep them in touch with both their corporate center and their customers, as well as their personal job roster, in real time. This enables them to update tickets and keep all persons involved with the project up to date, not only with job progress, but any unexpected issues that might come up. It also keeps the history and status of the project available to the home office, to the customer and the field-technician, and makes tracking information and change-orders available instantaneously to all parties. According to Beck, eBS's system has brought accountability and responsiveness to a field famous for falling short in both.

Beck says his motto is: "Success in business comes to those who deserve it." He feels that eBuildingServices' unprecedented growth has come about because, unlike most contractors, they put communicating power and accountability in the hands of the parties who need it. According to Beck, his customers agree, "Our customer feedback and testimonials show that people trust an electronic system, where they can see what's going on, rather than the industry standard of having to call a dispatcher every ten minutes, to be told: 'the guy's still on his way,' as the water creeps up the basement wall. Our customer is in the picture with us, and that's what makes us different."

Beck feels that this customer confidence is what has grown his company so fast, that they've had to move well before their business projections anticipated they would need to. Their new location is 5650 N. Washington Street, Denver, CO 80216.

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