After launching the site with just a handful of listings more than 6 months ago, we received a tremendous amount of ongoing positive feedback and gratitude from our visitors who were more than eager to help both maintain and add to our directory.
Scottsdale, Ariz. (PRWEB) December 4, 2008
Thanks to ContactHelp.com, companies won't be able to hide behind their automated phone systems this holiday season. Help from live customer service representatives at leading companies is now only a mouse click away.
Created earlier this year by customers just like you who grew tired of locating hard to find phone numbers and then navigating phone trees, IVRs and other automated systems, ContactHelp.com (http://www.contacthelp.com) is a thorough resource providing customer service and technical support contact information for over 500 of the world's largest companies. Taking a simple phone directory to the next level, ContactHelp.com also provides the exact steps for reaching a live person once the automated system answers the phone. For example, the listing for America Online Customer Service includes the following steps for reaching a human being:
- Press 0 six times
- The recording will eventually request your account information
- Enter "#" three times
"What started as a simple database shared between several friends has grown into a vast and valuable resource anyone can utilize" said Michael Goldfarb, co-creator of ContactHelp.com. "After launching the site with just a handful of listings more than 6 months ago, we received a tremendous amount of ongoing positive feedback and gratitude from our visitors who were more than eager to help both maintain and add to our directory."
This concept of "public upkeep" has proven successful for many top sites, including Wikipedia, and has been adopted by the people behind ContactHelp.com. As many companies continually change their systems to avoid easy access to live people, any visitor to ContactHelp.com can update any of the information associated with the directory.
"We have successfully created a community-maintained resource to make it simple for consumers to easily locate and receive customer service and technical support" said Michael McCallister, co-creator of ContactHelp.com. "As customers ourselves, we believe there is a reasonable expectation that companies stand behind their products and services, and we hope to give our visitors the information they need to more easily access customer service and support."
Many new features have been added within the past few months including:
- Embedded topical videos from YouTube consisting largely of consumers relaying personal customer service horror stories and actual phone call recordings
- Ability to send any information from the directory as an SMS message directly to your cell phone or downloaded as a VCard
- Ratings and comments from web site visitors
- Thousands of customer service-related articles broken down per individual company
ContactHelp.com is dedicated to helping people locate hard-to-find customer service and technical support contact information for leading companies including, but not limited to, airlines, electronics, cell phone carriers, web sites, and computer hardware/software. All information on the site is maintained by its visitors who are encouraged to add new companies, departments within companies, and any other information to help the next person receive timely service.