Digital Fuel Chosen by German-based Global Leaders to Cut Costs and Optimize Business and IT Services

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Digital Fuel Chosen by Global Leaders BASF IT Services, Volkswagen and METRO Group as Core Service Management Software for IT and Business Services

With Digital Fuel we were able to help our customers realize approximately $10 million in IT services billing reductions in our first year

Digital Fuel®, the leader in IT Service Management (ITSM) solutions, today announced at itSMF Germany massive customer growth and adoption of Digital Fuel's ServiceFlowTM ITSM software by global brands throughout Germany, Switzerland and Austria. This growth is highlighted by customer wins that include dominant global brands in automotive, retail, shipping, manufacturing and telecom, including BASF IT Services, Volkswagen, METRO Group and MailSource among others.

Digital Fuel's momentum builds upon the company's existing foundation of customers in the region, including Deutsche Bank, Siemens, Nestle and Delta Lloyd, while underscoring the company's position as a global standard for managing business, finance and IT services. Companies across all major industries are realizing substantial business impact by managing their business services with Digital Fuel.

All of the new customers were won in highly competitive sales situations where numerous solutions were evaluated. Digital Fuel came out on top for its ease of use, low cost of ownership, and its ability to very quickly and easily tap into and add business value to a broad range of disparate and complex financial and IT systems. The new customers are using ServiceFlow to gain detailed insights into the cost, business impact and quality of a broad range of IT and financial services. Using ServiceFlow, these global brands can deliver better services at lower costs to drive efficiencies and increase business opportunities and results.

Digital Fuel's ServiceFlow software helps companies reduce costs and improve the quality and performance of business services such as IT, HR and Finance & Administration. Companies standardize on ServiceFlow to provide visibility into what services they are using, how much they're costing and how well they are performing across their organization, partners and customers. More than 500 global brands across just about all industries rely on ServiceFlow as the underlying software foundation to more rigorously manage business services, to lower costs, and to improve the overall quality of the services they deliver to both internal and external customers.

Digital Fuel supports a thriving ecosystem of channel partners and technology solutions partners to drive amazing results. A good example of the ecosystem at work is Amasol AG, a platinum partner that has played an important role in engaging with new Digital Fuel customers and providing localized support for a broad range of customer initiatives.

At the itSMF Germany Conference and Exhibition, Digital Fuel will showcase how its ServiceFlow software solution provides vital insight into IT service costs with unique capabilities that map business services to their underlying service components and costs - allowing organizations to cut IT costs by 25% or more.

"With Digital Fuel we were able to help our customers realize approximately $10 million in IT services billing reductions in our first year," said Floyd Rutan, Executive Director of Cummins Business Services. "It gave us powerful insights into IT service usage across our organization. We're now using Digital Fuel as a key component of our overall IT service management initiatives."

To learn more about how Digital Fuel can help dramatically reduce your IT service costs, visit the Digital Fuel website at and sign up for a free trial of the ServiceFlow solution.

About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management (SLM) and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at

Media Contact:
Jesse Odell
+1 (415) 625-8555
fuel (at) launchsquad (dot) com


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