Certified Process Manager (CPM) Program Launched; Addresses Critical Business Needs to Increase Customer Satisfaction while Reducing Costs

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The International Process and Performance Institute (IPAPI) is pleased to announce the launch of the Certified Process Manager (IPAPI CPM™) program. The CPM program addresses organizational needs to increase customer satisfaction while decreasing costs. This is the first training program to address these issues on an enterprise scale.

The International Process and Performance Institute (IPAPI) is pleased to announce the launch of the Certified Process Manager (IPAPI CPM™) program. The CPM program addresses organizational needs to increase customer satisfaction while decreasing costs. This is the first training program to address these issues on an enterprise scale.

The CPM program brings new insights and approaches to the creation of Enterprise Architecture, Process Strategy and Process Management that help organizations deliver on the creation of customer value, increased customer satisfaction, cost reduction, and increased market share. The program is the first of its kind to explicitly address the "challenges" faced in creating unity of purpose across functional hierarchies and organizational "silos."

Who is this program for? The CPM program is intended for people having management, leadership or functional responsibility for improving business success for an "area" of the organization - up to and including the entire enterprise.

This could be someone having a departmental mandate, a specific focus area of concentration, an executive leadership role, a mid-management role, strategic responsibilities, and (of course) process management responsibility.

BPM leaders, Customer Experience Managers, Process Owners, BPM Center of Excellence owners, Consultants (internal and external), IT Managers, Process Owners, Strategic Planners, Senior Business Analysts, Senior Project Managers, Senior IT Analysts, and Executive Management are examples of titles appropriate to this course of study.

The program consists of three main areas of study: Enterprise Architecture, Process Strategy and Process Management. Each area is an independent study that can be applied with or without the other areas covered.

Enterprise Architecture is about building a Sustainable Process Architecture Model to support the delivery of exceptional customer value that translates across the entire organization.

Process strategy is about increasing customer value, decreasing internal costs, expanding market share... and the creation of common goals that explicitly support these critical business activities. In the CPM program participants learn how to use strategy techniques to develop actionable plans at different levels in the Process Architecture Model that deliver exceptional results and value.

The Process Management areas focused on in this program of study are designed to get key process Health Measures in place for transparency and to protect process gains, use auditing techniques to identify when inefficiencies have been "reintroduced" into processes and to develop/nurture value-add process behaviors in people and the organization as a whole.

About the International Process and Performance Institute (IPAPI)
The International Process and Performance Institute is a nonprofit member organization formed in the state of Texas, USA. The Institute is the only organization sanctioned in the use and expansion of the CEM Method™. The Institute exists to foster leadership in process techniques and approaches that explicitly drive business success, align organizations with their customers, eliminate causes of work (rather than attempting to fix their affects), and reduce organizational complexity. The Institute also serves as the certifying body for the IPAPI Certified Process Professional™ designation, IPAPI Certified Trainer™ designation, and training program development. The Institute serves the process community at large with a global presence. The Institute is headquartered in Grapevine, Texas USA.

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