Homeowners Risk Substandard Jobs with 'Cash in Hand' Approach

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HomeServe, the home repair and maintenance experts, warns homeowners offering 'cash-in-hand' incentives to tradesmen in return for a discount, risk becoming victims of second-rate work with little recourse in rectifying mistakes.

However, we would just warn homeowners to make sure that they don't leave themselves without a leg to stand on, should they pay for a job in cash that they later find needs rectifying.

The warning comes after a survey conducted by HomeServe shows the practice is becoming increasingly common especially in the current economic climate. While homeowners believe they're getting a good price, the risk only becomes apparent when homeowners are left with a botched job.

With UK homeowners forking out £8 billion to rectify shoddy workmanship in the past two years and two in five (43%) people saying they had encountered a problem with a tradesman they'd employed, the risk of not having a paper trail in place should not be underestimated.

Survey results reveal that 2.26 million people, who ignored the risks in order to pay cash for tradesman jobs, believe they have paid for workmanship that was later discovered to be incomplete, substandard or dangerous and had to be remedied.

While homeowners will readily pay cash, the temptation is all too inviting as the survey also reveals a quarter of tradesmen will readily offer a 'cash price.' Plumbers came top of the list (50%), followed by locksmiths (29%) and electricians (27%) (1).

"In the current environment it's quite understandable that people may look to barter and get discounts on any items or services that they buy," said Jon Florsheim, CEO of HomeServe Membership.

"However, we would just warn homeowners to make sure that they don't leave themselves without a leg to stand on, should they pay for a job in cash that they later find needs rectifying."

Specifically almost one in six (16%) of people who paid in cash and experienced a botched job approached a tradesman for compensation; 9% approached trading standards and 10% approached a trade/ professional bodies.

Less than a half (48%) claiming to be satisfied the matter was resolved when they approached the errant tradesman for compensation. This compares unfavourably with the national average of two in three (67%) who said they were satisfied when seeking compensation from the tradesman.

When tradesmen were questioned only 62% were prepared to guarantee their work. Glaziers were the least likely tradesmen to offer a guarantee with only a quarter (23%) doing so. This is contrasted greatly with 96% of Pest Controllers who would offer a guarantee. Plumbers (45%) were less willing to guarantee their work than electricians (73%).

Jon Florsheim concluded: "Our One Contact Service takes all the worry out of home repairs, maintenance and emergencies. You'll get one price that is fixed upfront, a quick response and the work is guaranteed for 12 months. Just make one call to us and we'll take care of everything."
http://www.homeserve.com/jobs

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Wai Lang Chu
Homeserve
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