Our customers are small businesses so it has to have a sensitive price point. It also needs to offer a lot of options without getting complicated.
Tallahassee, FL (PRWEB) December 9, 2008
PATLive, a provider of live telephone answering services, today announced that it now offers appointment scheduling with Appointment-plus, Microsoft's recommendation for online appointment scheduling software.
When a PATLive live receptionist answers a call for a small business customer that uses Appointment-plus, the receptionist is linked to the customer's Appointment-plus calendar. The receptionist can add, change or delete appointments for the customer. According to PATLive VP of Sales & Marketing Victor D'Aurio, Appointment-plus makes everything easy and affordable. "Our customers are small businesses so it has to have a sensitive price point. It also needs to offer a lot of options without getting complicated."
Small businesses subscribe to PATLive's service to avoid the expense of a full-time receptionist or to make sure their business phone gets answered by a live receptionist even during non-business hours. The service works best when the receptionist can follow a simple script or set of tasks when answering the phone. The receptionists are trained to provide excellent customer service and they are available 24 hours a day.
"Appointment-plus is the only scheduling software we work with," said D'Aurio. "We get great support from Appointment-plus and this helps us deliver great service to our customers. And great service is the key to our success."
PATLive, headquartered in Tallahassee, FL, is a provider of hosted phone numbers, voice mail, auto-attendants, Internet fax accounts, live receptionists and other telephone answering services. PATLive's services are easily configured to meet the needs of different individuals within a business. Automated systems deliver the latest technology while live services answer 90% of calls within 20 seconds. PATLive's live receptionists and customer care representatives are available 24-hours a day. More information is available at http://www.patlive.com.
Editors Note: The correct usage of the PATLive name combines upper and lower case as shown.
PATLive is a registered trademark of ATG Technologies, Inc. Any other trademarks mentioned are the property of their respective owners.
President & CEO
Phone: 800.775.7790 x233
Email: doug.wussler (at) patlive.com