Using Zenprise's MobileManager, any inbound BlackBerry issues can be easily solved at the help-desk level
Fremont, CA (PRWEB) December 9, 2008
Zenprise, Inc. today announced that Wind River, the global leader in Device Software Optimization, selected Zenprise MobileManager to proactively monitor, diagnose and troubleshoot its BlackBerry® Enterprise Server (BES) environment.
Wind River's IT team is tasked with supporting a workforce spread across 15 different countries. The team needed to automate typical troubleshooting procedures to better support their distributed BlackBerry user population. Wind River selected Zenprise for its depth and breadth of its automation capabilities and proactive end-to-end management of the BlackBerry service.
"Using Zenprise's MobileManager, any inbound BlackBerry issues can be easily solved at the help-desk level," said Kim Peuser, director of IT Global Operations at Wind River. "With ZenPro's automation technology, all members of IT staff, from interns to more senior-level employees, are able to troubleshoot both BES and Exchange-related issues. Immediately, we were able to shave five hours a week from the help desk."
"Organizations are in a bind because either they can't afford to hire people or can't hire them fast enough to support the growth of mobile users," said Jayaram Bhat, CEO of Zenprise. "ZenPro automation technology allows enterprises to support over a 400 percent increase in the number of mobile users with the same IT resources."
Zenprise software automatically troubleshoots end-user issues across BlackBerry and iPhone environments. Unlike traditional monitoring solutions, Zenprise identifies the root cause of user issues and provides detailed resolution instructions to fix these problems. In addition to monitoring the BlackBerry and iPhone devices, Zenprise is the only solution that also checks wireless network availability, Active Directory health, BlackBerry SRP availability, carrier availability, WAN/LAN network performance, and overall Microsoft Exchange server health.
To learn more about Zenprise's automated mobile management for enterprise iPhone and BlackBerry environments, go to http://www.zenprise.com/products.
A 2007 Gartner Cool Vendor, Zenprise automates mobile management. The software automatically troubleshoots end user issues across BlackBerry® and iPhone environments. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to http://www.zenprise.com.