Boston, MA (PRWEB) December 12, 2008
Businesses large and small shell out a huge amount of money for customer service training every year. Why? Because improving customer service can boost customer loyalty and retention, increase worker productivity, and make significant contributions to top- and bottom-line growth.
Training frontline employees is especially critical because they represent the face of your business to customers. To help owners and managers of growing businesses initiate, or improve on, a customer service training program, FuelNet announces the release of the new Smart Paper "5 Essential Tips for Customer Service Training." The insightful white paper, based on leading-edge advice from customer service training experts, offers advice on:
- why customer service training needs to be purpose-driven
- the three specific learning styles -- and how to target each audience
- how to find the right training solution for your business needs
- ways to determine the return on your training investment
- the importance of involving the business owner or CEO
For more information on the FuelNet Smart Paper "5 Essential Tips for Customer Service Training," please contact Ken Beaulieu, chief content creator for FuelNet, at 617.457.3901.
FuelNet, a division of The Pohly Company, is an Internet-centric resource for credible tips, tools, and insights on marketing, selling, brand building, and customer relationship marketing. Built around the tagline "Marketing Smarts for the Growing Business," FuelNet is designed to help small and midsize companies build profits and beat the competition. Visitors to FuelNet's Web site, fuelnet.com, can subscribe to FuelNet Monthly, sign up for a free daily e-newsletter, and purchase white papers, special reports, and books.