Enterprise Excelence: A Practical Guide to World Class Competition

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Written by a leading Six Sigma Expert, this new guidebook is a key reference to bringing together a broad range of approaches needed to be successful in your business.

As businesses around the world scale back, retool, and work to increase profitability and productivity, they often turn to a number of methods and tools for business process improvement. From Six Sigma and "lean manufacturing/processes", to voice-of-the-customer (VOC) and "quality management" that reached prominence in the early 1990s, each of these tools focus on a specific part of a traditional business and works to improve processes and reduce waste. However, today it is recognized that a single tool like Six Sigma is only the beginning of the improvement process. The only way a business will improve its processes and be able to align them with overall business objectives is to match the right tool or concept with the process based on the problem in a specific process. ENTERPRISE EXCELLENCE: A Practical Guide to World Class Competition (John Wiley & Sons; December 22, 2008; $95.00) presents a holistic approach to improving an entire business including both product and process improvement.

Most management gurus understand that a single method to improve an organization's performance is not appropriate for most businesses. ENTERPRISE EXCELLENCE (EE) is carefully structured to provide a step-by-step procedure for deploying the proper strategies and actions in an organization and it integrates the methodologies and tools for process improvement. Deployment of ENTERPRISE EXCELLENCE strategies enables the organization to optimize the critical success factors of quality, cost, schedule, and risk. The book uses a holistic, collaborative approach for managing and improving operations of the organization and focuses the leadership, management, and technology on the critical systems and processes of the enterprise. Coverage includes:

•Managing and leading enterprise excellence
•Enterprise excellence deployment & implementation
•Listening to the voice of the customer
•Define and understanding the processes
•Analyze and improve effectiveness & efficiency
•Control and continuous measurable improvement
While other references apply to one area of technology or management, ENTERPRISE EXCELLENCE brings together a broad range of approaches needed to be successful. This innovative approach covers all aspects of EE and provides practical applications appropriate for multiple levels within an organization. Its lessons apply to a broad range of readers, from graduate students in engineering to entrepreneurs in small businesses, from management to workshops and seminars to front line supervisors.

Normand L. Frigon is Vice President and Director of the Management Sciences Division of VSE Corporation. He is a recognized leader with more than twenty-five years of experience in reliability, quality, and engineering management for both government and industry.

Harry K. Jackson is a Lean Six Sigma Master Black Belt with Six Sigma Technology Group. Mr. Jackson is an internationally recognized author, lecturer, and consultant in the development of quality and reliability programs for government and industry. He has more than twenty-five years of experience in manufacturing, engineering, quality management, naval engineering, and project management.

A Practical Guide to World Class Competition
Published by John Wiley & Sons, Inc.
Publication date: December 22, 2008
$95.00; Hardcover; 496 pages; ISBN: 978-0-470-27473-6


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Evelyn Perez
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