Avaya Platinum Partner Merrill & Associates to Offer Increased Services & Support

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Avaya Platinum Partner Merrill & Associates offers increased support for services, implementation, and helpdesk to customers and the Business Partner community.

It says something positive about your business when competitors trust you enough to introduce you to their own customers and feel confident that you will provide high-quality, professional services

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they will be increasing the services and implementation support already offered to end-users and other Business Partners across the country. Mike Merrill, President and CEO, made the announcement.

"As Avaya is transitioning its business away from providing direct services, it is vital that we continue to position ourselves as a Best-In-Class services organization. We have already been doing installations and implementations for other Business Partners across the country for years, in addition to serving our own customers."

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

A Platinum Business Partner, Merrill & Associates is self-sufficient and employs their own technicians, engineers, and project managers.    With over 500+ years of cumulative experience, they are certified to design and implement the full portfolio of Avaya products and services including:

  •     IP Telephony
  •     Communications Manager
  •     Avaya One-X (Mobile, Portal, and Speech)
  •     Unified Communications
  •     Modular Messaging
  •     Intuity Audix
  •     Meeting Exchange
  •     Call Center
  •     Application Enablement Services
  •     IVR
  •     Interaction Center
  •     IP Office
  •     SIP
  •     Network Assessments

Merrill & Associates also acts as a help-desk for their own customers, as well as customers of other Business Partners. This includes remote support, technicians on-site, MAC fulfillment, firmware updates, and software configurations. They have extensive experience with customers of all sizes including Enterprise, Healthcare, Insurance, Pharmaceutical, and SMB.

"It says something positive about your business when competitors trust you enough to introduce you to their own customers and feel confident that you will provide high-quality, professional services," said Mike Merrill about the partnership with other Busisness Partners. "In these situations, our work is just as much a reflection on them as it is on us. Knowing that we will always make sure the job is done right, increases their customer satisfaction and in essence, helps to grow their business."

About Merrill & Associates

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer's communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or got to http://www.merrill.biz

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