Eljay Engineering Expands to Compliment Support Services for IP Communication Companies

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Even in a struggling economy, Eljay Engineering, a leading provider of network and IT infrastructure services, has expanded its portfolio to enhance its support services for hosted IP Telephony service companies, VoIP and SIP trunking service providers.

– Eljay Engineering today announced that it has expanded its outsourced network management services for IP Telephony Service Providers. Now, the leading provider of network and IT infrastructure services supports hosted IP telephony service companies, VoIP service providers, and SIP trunking service providers in addition to its current support services for Unified Communications on Cisco Platform.

Eljay Engineering is offering these enhanced support services for IP communication companies in order to complement their already existing support teams/services through shared NOC services. This supplementary support is rendered as level 1 and level 2, which augments service providers’ existing support services and helps bring down the cost of support during this time of economic recession.

With Eljay Engineering, level 1 VoIP support includes opening up and verifying trouble tickets with customers by collecting information on Source IP, call samples, VoIP test results, and DID Pcap traces. It also includes locating and troubleshooting issues using tools like SIP view, Big Billing, and Porta Billing, IT asset management and network inventory management, and much more.

Level 2 VoIP support by Eljay Engineering consists of support for providing various provisioning, maintenance and troubleshooting support for the platform, including 1) dial-plan provisioning, 2) NANP provisioning, 3) DID provisioning, 4) PGW platform administration for HIS, BAMS, SLTs, 5) H323 and SIP trunk administration, 6) communication manager dial-plan and telephony feature administration using Vision OSS provisioning platform, and 7) telephony services administration. This also involves support for Cisco HUCS having Packetized voice service provider framework using Cisco PGW2200 & Cisco Multiservice TDM access gateways.

Eljay operates a world class ISO 9001 certified network operation center in Chennai, India with on site presence in the UK and US. Additionally, NOC is well equipped with the latest equipment and tools in order to provide the highest standards of service to its client.

Service quality is the highest priority at Eljay Engineering. As a result of the up-to-date technical knowhow as well as in-house research and development division at Eljay, the expert company is on the very cutting edge of technologies in IP communications.

Eljay Engineering supports a broad spectrum of technology, including Porta One, Broadsoft, SIP, Asterisk, CISCO PGW, CISCO Unified communication solutions, Tele presence, and a host of billing solutions. Originally launched in order to provide service to leading providers in North America, Eljay Engineering has been able to maintain an exceptionally high level of quality that is ITIL compliant and in line with ISO 27001 security standards.

About Eljay Engineering

Eljay Engineering is headquartered in Chennai, India with clients and offices spreading across North America, Europe and Asia Pacific. Eljay Engineering has a unique Global Delivery Model, emphasizing the capabilities in delivering solutions through its group companies: NetworkerUK (http://www.networkeruk.co.uk ) in UK and Global Xperts, Inc. (http://www.globalxperts.net ) in USA. Eljay Engineering provides Network Engineering, rollout & implementation and Day 2 Support in all major Networking Technologies. The prominent support models for all service providers have evolved from this expertise of Eljay which spans over more than 5,00,000 Man Hours of experience. Along with its UK arm, NetworkerUK, Eljay is commencing its operations as an IP Telephony Service provider for Europe. Eljay has always been a partner of choice for its customers and hence caters the requirements of all types of enterprises, from small to large. All the processes delivered by Eljay are ITIL Compliant and in line with ISO 270001 standards and are delivered from its Network Operations Center based out of Chennai, India. For more details, please visit: http://www.eljayindia.com .

Media Contact:

Name: Abilash MR

Mobile: +91 9840028220

US: +1 212 796 5891

UK: +44 -784 359 5399


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