Dedham, MA (PRWEB) December 19, 2008
Ntirety Inc. (http://www.ntirety.com) today pledged to never charge extra to speak to its North American customer service teams, reaffirming the American tradition of a domestic call costing less than an international call.
"Some computer giants want to squeeze every nickel they can out of customers, but at Ntirety, our goal is to put lots of nickels back into our customers' pockets. We deliver an immediate return on investment by cutting customer database expenses at least in half. We accomplish this through efficiencies generated from state-of-the-art technology in the hands of the best database administrators in the business, all based right here in North America," said Michael Corey, CEO and Founder of Ntirety Inc., the pioneering remote database administration company founded and based in Massachusetts.
Ntirety felt compelled to make today's announcement because of the proliferation of off-shoring technical support and the new trend of premium pricing for North American-based call centers While overseas outsourcing is associated with lower prices, Ntirety's customers see an immediate return on investment from Ntirety, whose rates are competitive with its off-shoring rivals.
Independent salary surveys report a full-time DBA at a Boston-area company earns about $125,000 annually in salary and benefits. For less than half the cost of a full-time DBA or less than 2 months of a full-time consultant, the typical Ntirety client has a team of assigned DBA's 7X24 for an entire year. And Ntirety's DBA teams never leave a database unattended because of vacations, holidays, sick days or turnover caused by burnout.
Ntirety's DBAs employ state of the art hardware and software to monitor and maintain customer databases 24-7, 365 days a year. Ntirety's DBAs, based entirely in North America, rapidly respond to issues with their assigned databases, so customers are always speaking to a person they know and trust.
"At Ntirety, we are proud of our near-perfect customer satisfaction surveys, and I hear from our customers they are very pleased with the accessibility and communication skills of our employees," said Corey, a recognized database expert and published author who blogs at http://michaelcorey.ntirety.com.
Ntirety Inc., remote database administrators based in Dedham, Mass., provides North American.-based professionals leveraging best-of-breed technologies at an affordable monthly cost to proactively monitor, manage and optimize customers' Oracle and Microsoft SQL Server databases.