Renewal of ISO 9001:2000 Certification Continues the 20-Year Budco Commitment to Quality Operating System Discipline

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Following a week-long, on-site assessment conducted in November by representatives of Lloyd's Register Quality Assurance, Budco received notice of recommendation for continued ISO 9001:2000 certification in compliance with international quality standards. Twenty years ago, Budco, the Highland Park fulfillment and direct marketing company, put the corporate-wide Quality Operating System (QOS) in place. Based on the thoroughness of QOS, Budco received the initial ISO 9001 quality certification in 1996 and earned ISO 9001:2000 status in 2002. The latter demands that the quality management system demonstrate a complete and comprehensive capacity for meeting customer requirements. In addition to annual inspections conducted by LRQA, Budco maintains an internal Quality Office to monitor compliance and publishes the Budco Quality Manual.

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"Quality is absolutely our way of life at Budco," emphasized President Terry Niles. "By precisely defining quality procedures and ingraining them in the day-to-day execution of client projects, the Quality Operating System enables Budco to perform at the highest levels of accuracy and customer satisfaction. That's why we formalized our quality processes two decades ago as the Quality Operating System; that's also why we continue to so rigorously adhere to QOS and ISO 9001:2000 standards today. Our commitment never waivers," continued Ms. Niles. "Other companies may cut back or eliminate quality processes when facing economic challenges. But not Budco. In fact, we find that sticking to our quality principles differentiates us from the competition and contributes to our business success by giving us an advantage that clients appreciate and demand."

"Basically, QOS leaves nothing to chance," Ms. Niles explained. "We know precisely what steps we take in which order to define, plan, develop, launch and manage even the biggest, most complex assignments. And we measure our execution constantly against key performance indicators like timing and accuracy that are established with each client at program inception. That way our clients know and we know that we really are handling their work properly."

"The purpose of a quality system is to make us better at what we do," echoed Rob Hyman, Executive Vice President for Operations. "Plus, an essential facet of our approach is continuous improvement, which is fundamental to ISO 9001:2000 requirements. We do more than just put a program in place. We constantly look for ways to do what we do better and at lower cost. In recent years, we have been fortunate to experience periods of double digit growth. Less organized companies could not successfully absorb that much new business. But QOS is our roadmap. By sticking to the principles of QOS, we are able to produce consistent, predictable, sustainable levels of performance that meet and exceed customer expectations."

Both Ms. Niles and Mr. Hyman credit QOS and ISO 9001:2000 with allowing Budco to achieve compliance with strict HIPAA privacy stipulations, GMP (Good Manufacturing Practice) regulations, and SAS 70 Type 1 security protocols. "With today's growing insistence on data security and privacy protection, sound business practices are more important than ever," concludes Ms. Niles. "Even though it's 20 years old -- and, yes, we have refined the process over those years and continue to do so -- the wisdom of the Budco Quality Operating System is apparent to us every single day."

About Budco
Budco is a leading fulfillment and direct marketing organization headquartered in Highland Park, Michigan. As The Dialogue Company, Budco helps clients build strong relationships with business and consumer audiences by facilitating ongoing, two-way communication. Founded in 1982, Budco applies a suite of in-house resources to develop and execute innovative, end-to-end business solutions, delivering results that drive client success. In-depth information about Budco is available at http://www.budco.com.

Contact: Sue Barber, Director of Marketing, 313-957-5059

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Sue Barber
Budco
313-957-5059
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Budco
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