Acumantra Solutions Launches On Call Central, the Next Generation Medical Answering Service

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Flexible voice messaging system with built-in risk management features provides physicians with an affordable, fixed-cost solution that improves after-hours patient care.

The On Call Central platform streamlines call management, creates a verifiable communication record and can even help practices get paid for after hours phone consults.

Acumantra Solutions, Inc., a leading developer of web-based software solutions, today announced that it has launched On Call Central, a medical call management system that tracks, routes and archives after-hours patient calls. On Call Central replaces the traditional medical answering service, using the latest technology to provide a more secure, flexible and reliable call management solution.

Unlike live call centers, which can be unreliable, subject to human error and riddled with hidden fees, On Call Central utilizes an automated voice messaging system to prioritize, document, route and return patient calls. This eliminates the "middleman" risk and communication breakdowns associated with traditional physician answering services, while improving patient callback times and overall continuity of care.

Since no two medical practices are alike, On Call Central provides the flexibility to create a simple and dependable after-hours answering system or a more sophisticated, multi-physician call management solution with pre-defined routing logic. Key capabilities of On Call Central include built-in call management intelligence, automatic time-stamping and post-call dictation options for documenting patient directives. Support for all standard communication devices, including pagers, land lines, cellular phones and text messaging systems, eliminates the need for special equipment.

An easy-to-use Web-based interface allows authorized users to create and change call schedules, set up device preferences and communicate via broadcast message with all or part of an on-call physician group. The simple drag-and-drop interface allows administrators to set up an entire monthly call schedule in minutes.

Other innovative features of On Call Central include:

  • Automatic callback ID blocking to protect the physician's privacy when returning patient calls
  • Multi-layer security safeguards designed to help physicians meet their obligations under HIPAA
  • The ability to flag specific types of calls, such as medication refills or telemedicine consults, as potentially billable, which provides the option to create a new revenue stream

"On Call Central's ability to document and permanently archive after-hours communications has the potential to significantly reduce physician risk and we anticipate this technology becoming an integral part of standard practice management software solutions," said Acumantra President and CEO, Sidney VanNess, Ph.D. "The On Call Central platform streamlines call management, creates a verifiable communication record and can even help practices get paid for after hours phone consults."

Physicians, practice managers and other health professionals interested in learning more about On Call Central can visit or call 1-888-400-2514.

Acumantra Solutions, Inc. is a privately-held software company focused on the development of software as a service applications (SaaS) for healthcare and small business markets. Thousands of people use Acumantra's services every day to improve business process efficiency and generate a direct positive impact to their bottom line.

With the release of On Call Central, Acumantra has created a more efficient solution that replaces a physician's traditional medical answering service. On Call Central is a web-based call management system that tracks, routes and archives patient calls, physician responses and post-call patient directives. It uses the latest technology to eliminate communication breakdowns and improve patient care, while protecting physicians from the risk associated with after-hours calls. For more information about On Call Central, contact Sidney VanNess, Ph.D.; 888-400-2514; info (at) oncallcentral (dot) com;

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