M&M Tool Extends a Virtual Handshake to On-Line Customers

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Toolsandmachinery.com invites customers to utilize Live Chat, an on-line feature that allows direct communication between you and a tool professional. With Live Chat customers can communicate directly with representatives of toolsandmachinery.com and share in the knowledge and expertise of over 150 years combined experience. Live Chat is safe, secure, and simple and provides real answers to your specific questions.

In an all too automated world, a small business in Salt Lake City, Utah has personalized their website with a tool that delivers a truly virtual handshake. In November of 2008 M&M Tool and Machinery launched a renovated version of their website equip with Live Chat. Live Chat is a secure, internal, and instant communication feature that allows parties to communicate directly through their web browsers. This feature is unique in the world of on-line shopping, allowing consumers to have real-time conversations with real-live people.

Professionals at toolsandmachinery.com swear by Live Chat's universal translator and easy operation claiming that it breaks down language and long distance barriers. No more long distance phone calls or uncertain emails, Live Chat allows consumers of all languages and distances to receive the same service and same benefits throughout all cyberspace. With just one click, consumers are connected with an in-the-flesh professional ready to answer any and all relatable questions. "Its an excellent resource to people whether they are buying from us or not," says M&M Tool's Amy N., "the feature is available to anyone and everyone regardless where they are shopping. We're just happy to help."

Live Chat is a safe and easy way to get fast answers to your questions from a real person. "It allows me to reach customers in a fast and effective way," says Corbin M. of M&M Tool, "customers really respond to being helped individually, and on their own terms - even in their own homes!" Live Chat provides immediate customer support and the ability to speak directly with tool professionals and technicians. "Don't be afraid to use it," says Corbin, "Its not a pop-up, its a secure interface meant to help our customers, not put them at risk." Toolsandmachinery.com and Live Chat provides a unique support system accommodating to out mile-per-minute expectations.

M&M Tool and Machinery is a family company that for over 60 years has sought to provide the most knowledge and expertise to the tool industry. They provide parts, in-house service and warranty repair on all power tools they sell.

For more information about M&M Tool, please call 866-485-8200, or visit their website at toolsandmachinery.com.

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Stephen Neeley
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