Tempe, Arizona (PRWEB) January 9, 2009
AbilityCRM today announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Microsoft Business Solutions, recognizing AbilityCRM's expertise and impact in the technology marketplace. As a Gold Certified Partner, AbilityCRM has demonstrated expertise with Microsoft technologies and a proven ability to meet customers' needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.
AbilityCRM helps companies' transition to a structured Customer Relationship Management system using CRM software and related technologies to help them achieve their business goals by addressing the three (3) components of CRM success - people, processes, and predictability.
"We are extremely pleased to have attained Gold Certified Partner status in the Microsoft Partner Program. This allows us to clearly promote our expertise with Microsoft Dynamics CRM and our relationship with Microsoft to our clients," said James Marzola, President and CEO. "The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the CRM offerings that we provide our customers."
"Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities," said Allison Watson, corporate vice president of the Worldwide Partner Group at Microsoft Corp. "They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes AbilityCRM as a new Gold Certified Partner for demonstrating its expertise in providing customer satisfaction using Microsoft products and technology."
As one of the requirements for attaining Gold Certified Partner status, AbilityCRM had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry. Within select Competencies, there are Specializations that focus on specific solution areas that recognize deeper expertise within that Competency. Serving as a specialized path to earning those Competencies, Specializations give direct access to the tools and resources that support that specific area of focus.
The Microsoft Business Solutions Competency is designed for partners with proven expertise in designing and/or implementing enterprise resource planning (ERP) and customer relationship management (CRM) capabilities using Microsoft's financial, CRM and supply chain management solutions. Microsoft solutions partners have capitalized on this opportunity to help organizations develop and build integrated ERP and CRM solutions around Microsoft technology. The Microsoft Business Solutions Competency allows partners to identify their unique, proven proficiency in deploying applications based on Microsoft's financial, CRM and supply chain management solutions.
"Microsoft partners that specialize in business applications meet a unique market need," said Craig McCollum, vice president of worldwide field engagement for Microsoft Business Solutions at Microsoft Corp. "We are rolling out programs and initiatives such as the Certified for Microsoft Dynamics program that are designed to provide partners with a way to showcase their expertise in financial management, supply chain management, and CRM to customers that depend on them for services."
"The Microsoft Dynamics CRM Specialization unlocks a host of benefits and resources designed to help partners successfully develop, market, sell and implement Microsoft CRM solutions that work the way people and businesses do," said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. "Attaining this specialization demonstrates a commitment to excellence and customer satisfaction, as these partners have taken steps to ensure that they are optimally equipped to deliver quality CRM solutions that meet the unique needs of our mutual customers."
The Microsoft Partner Program was launched in October 2003 and represents Microsoft's ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners' businesses be successful.
AbilityCRM started providing Customer Relationship Management (CRM) solutions in 1998 and since then has helped hundreds of companies in many markets throughout the United States to improve their business.
The real value of AbilityCRM is its understanding of how to make CRM work better for its client companies. They help take the CRM software you own or you want to purchase and:
1. Adjust it so it fits your business practice
2. Integrate it with your ERP/Accounting system
3. Assist in user adoption through training and change management
4. Maximize its use through business intelligence dashboards and mobility
AbilityCRM has offices in Tempe, Arizona and Thousand Oaks, California.