It was clear that this software was an effective solution for live chat that is worth every bit of the four stars I am giving it in this The PeC Review.
Wichita, Kans. (PRWEB) January 20, 2009
Bravestorm, the developers of BoldChat, (http://www.boldchat.com ) a leading solution for live chat, e-mail management and click-to-call functionality, today announced that its software received high marks in a recent product review by Practical eCommerce magazine. The mission of Practical eCommerce is to provide down-to-earth articles and advice to help businesses succeed online.
In the review titled, "BoldChat is An Easy-to-Use Live Chat Solution That May Improve Sales," Contributing Editor Armando Roggio tested BoldChat, and gave it four out of five stars for its easy implementation, powerful live chat capabilities, and customizable features.
"…the software a retailer uses to power his or her chat campaign should do its best to facilitate and never be a barrier. BoldChat does these things well," Roggio wrote. In less than 10 minutes, Roggio states he was able to easily launch and start using BoldChat, which included loading the software, implementing a chat button on his website, and responding to incoming chat requests.
The review goes on to say, "When a would-be shopper initiated a live chat session from the site, BoldChat played an audible sound (like an old fashioned phone ringing) to let me know that a chat session had been started. I quickly selected a scripted welcome message, and began the conversation. It was…essentially effortless."
Proactive chat was also highlighted in the review, emphasizing how the ability to invite website visitors to engage in a live chat has the potential to boost sales. With BoldChat, users can customize when the live chat function engages a potential customer, whether it is as soon as someone enters the website, when certain pages are visited or when a customer takes a specific action. "This is just the sort of proactive chatting that could boost sales," Roggio wrote.
Bravestorm CEO Steve Castro-Miller commented on the review. "Internet retailers, like all retailers today, are under pressure to make the most of the sales and service tools available to them. This reviewer's perspective of looking at the bottom line impact of tools like BoldChat was spot on; this is the kind of information retailers need to optimize their performance in today's challenging business environment." Castro-Miller continued, "BoldChat enables business owners to take control of their business and drive online sales, and the focus on the ease of use and flexibility of the product drives this home."
Practical eCommerce highlighted BoldChat's ability to be intricate enough to satisfy experienced web designers yet simple enough for more novice developers. "…I was able to customize nearly every aspect of chat button design, chat window design and more," Roggio stated. "The system offered enough flexibility to satisfy web design experts, but at the same time could be successfully implemented by an HTML novice."
In summation, the review declared, "It was clear that this software was an effective solution for live chat that is worth every bit of the four stars I am giving it in this The PeC Review."
For the full review and to watch the video feed of the Practical eCommerce review, go to: http://www.practicalecommerce.com/articles/915-The-PeC-Review-Boldchat-is-An-Easy-to-Use-Live-Chat-Solution-That-May-Improve-Sales .
About Bravestorm and BoldChat:
Bravestorm, makers of BoldChat (http://www.boldchat.com ), offers live communication software, including live chat, click to call and email management tools which enable businesses to take control over customer interactions and drive sales for businesses conducting sales and support online. Bravestorm's suite of offerings is designed with a flexible breadth of capabilities that allow clients to customize and manipulate the software to meet their specific needs. The company is headquartered in Wichita, KS, with customers around the world.
# # #