CommSolv Integrates BlackBerry® Enterprise Server into Mobile Asset Management Platform

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New Features Streamline the Management Lifecycle of BlackBerry Smartphones

The integration of Blackberry Enterprise Server into our Mobile Asset Management Platform furthers CommSolv's leadership in helping organizations save money, increase the control and security of their cell phone and smartphone deployments and reduce the manual IT effort required to manage their mobile assets.

CommSolv (http://www.commsolv.com)], a leader in Communications Asset Management solutions for wireless and wireline networks announces that it has added new functionality specific for BlackBerry® Enterprise Server to its Mobile Asset Management software platform, including self-serve BlackBerry® smartphone activation and automated de-activation of lost/stolen BlackBerry smartphones. The BlackBerry solution is developed by Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM).

"Membership in the BlackBerry® Alliance Program has enabled us to deliver a unique offering that streamlines the on-boarding of new users on a BlackBerry Enterprise Server and provides added security for corporate data residing on all BlackBerry smartphones," said Anaud Ganpaul, VP Product Management at Commsolv. "The integration of Blackberry Enterprise Server into our Mobile Asset Management Platform furthers CommSolv's leadership in helping organizations save money, increase the control and security of their cell phone and smartphone deployments and reduce the manual IT effort required to manage their mobile assets."

Self Service Activation for BlackBerry Smartphones

With this new functionality, users are automatically provisioned on the appropriate BlackBerry Enterprise Server when their smartphone order is completed. Their BlackBerry smartphone activation code is generated, captured and automatically emailed to the user for them to activate their smartphone.

Key benefits:

  •     Eliminates manual processes and potential delays associated with user/device details that have to be entered into the BlackBerry Enterprise Server console manually
  •     Reduces potential errors and consequent support issues and delays due to manual re-keying of device and user data
  •     Immediate BlackBerry smartphone activation maximizes user satisfaction and productivity
  •     IT does not have to be involved in time consuming tasks and processes

Automated De-Activation of Lost/Stolen BlackBerry Smartphones

With CommSolv's new product offering, if a user's BlackBerry smartphone is lost or stolen, all they need to do is report stolen devices using the CommSolv self-service portal. Their BlackBerry smartphone is automatically wiped and, based on configuration parameters that have been set by IT, the associated service plan can be automatically cancelled or automatically reassigned to a new BlackBerry smartphone.

Key benefits:

  •     The user can wipe their device and order a replacement in a single workflow
  •     The new device is automatically shipped and activated
  •     Automation of time-sensitive activities reduces corporate exposure and potential liability
  •     Automated process reduces the need for multiple manual interventions
  •     Monthly service charges for unused devices are eliminated

The CommSolv Mobile Asset Management platform enables enterprises to centralize the control of their corporate wireless assets, making it easy for them to save money and increase budget predictability by establishing and enforcing corporate policies about the phones, service plans and features that each employee is allowed to order. The platform facilitates increased control of assets and sensitive data by centrally storing and automatically updating the records of all their wireless assets, who they are assigned to and their statuses. It also increases IT efficiency and auditability by standardizing workflow process flows for all new, disconnected and changed assets.

About CommSolv
CommSolv develops on-demand software solutions that help enterprises and service providers simplify the management of their corporate wireless and wireline communications assets. The CommSolv Communications Asset Management platform enables customers to centralize, streamline and automate the complete lifecycle of managing and operating their wireless and wireline devices, services and equipment. By building accurate, easy to manage inventories of all wireless and wireline communications assets, organizations can better control the costs associated with their end to end voice and data communications services. CommSolv customers and partners include a growing list of some of the world's most successful enterprises and service providers. Founded in 1999, CommSolv is headquartered in Toronto, Ontario and has U.S. offices in Atlanta and Chicago. For additional information, please visit http://www.commsolv.com.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

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Contact Author

John Sacke
Sacke & Associates Inc.
416.493.5723
Email >

Anaud Ganpaul
CommSolv
416 798 1683
Email >