JST Lawyers Improves Document Turnaround 200% and Makes Substantial Cost Savings Via BigHand Digital Dictation

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Liverpool law firm identifies clear ROI following BigHand 'voice productivity' implementation.

BigHand, the leading digital dictation vendor for the legal community, has today announced that Liverpool law firm JST Lawyers has reported significant return on investment within just 10 months of implementing the BigHand digital dictation workflow system. The project has also included use of BigHand's award-winning BlackBerry Edition for remote dictation.

The firm switched 34 users from analogue tape dictation to the BigHand system during early 2008; a thorough review of the market confirmed BigHand as the most technically advanced system available, designed specifically to increase law firm productivity and reduce overheads. JST's Head of IT, John Stirrup, explains why the firm chose BigHand over alternative providers, and details the ROI achieved to date:

''Having thoroughly reviewed and evaluated a number of options and suppliers, JST Lawyers chose BigHand for a number of reasons, but in the main it was due to their status as market leaders, combined with their innovative approach to using new technologies such as the interface with mobile dictations.

Since JST Lawyers installed BigHand we have seen a significant return on investment; our dictation transcription times are now 2 to 3 times faster, and secretaries are more easily able to prioritise tasks. Substantial savings have been made on temporary secretarial staff costs and we are able to monitor workflows during sickness absence and holiday periods.

We have found that BigHand's project management and support are first class.''

Jo Beckwith, BigHand. Email: jo.beckwith(at)bighand.com Tel: +44 (0)20 7940 5946

About BigHand
BigHand is based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector. BigHand3 was awarded 'Best of Breed System of the Year' at the Legal Technology Awards for 2008, and BigHand Mobile (BlackBerry Edition) was voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008. BigHand has also been nominated in the Sixth Annual Law Technology News (LTN) Awards for 2009 as 'Dictation System of the Year' and 'Mobile Tool of the Year'. Further information is available at http://www.bighand.com


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Jo Beckwith
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