Carmel, IN (PRWEB) January 23, 2009
Interactions Corporation, the leading voice hybrid service provider for customer contact centers, announces the appointment of Mike Iacobucci as the new chief executive officer. Iacobucci succeeds company founder Michael Cloran who will continue his involvement with the company as board chairman and product visionary.
Iacobucci comes to Interactions after four years at Idiom Technologies, where he was president and chief executive officer. Prior to that, Iacobucci was an executive-in-residence with Sigma Partners, holding a number of executive positions for a variety of technology companies. Mike is also a founder of Books24x7.com and has held senior management positions at Phoenix Technologies Ltd. and Cullinet Software.
"We are very pleased to have Mike join us as the new CEO," Cloran said. "This is a very exciting time for Interactions. We have proven that our Voice Hybrid delivery model can deliver stellar customer experience improvements for Fortune 100 clients. We are poised to extend these benefits to the market, and Mike Iacobucci is the right leader take the company to a new level. I'm looking forward to driving our technology vision and helping companies capitalize on the tremendous benefits of our Voice Hybrid delivery model.
Iacobucci brings experienced technology leadership, operational excellence, and strategic vision to Interactions. "Michael Cloran and the entire Interactions team should be very proud of their accomplishments in pioneering the Voice Hybrid market. This new delivery model provides game changing improvements in customer experience by leveraging actual human understanding within a voice self-service system. We are changing the consumer's perception about voice self-service while delivering tremendous economic value to our clients, and I am excited to be a part of that." Iacobucci said.
Interactions Corporation is the leading provider of voice-hybrid solutions revolutionizing the customer experience for contact centers. Through its award-winning Voice Hybrid delivery model, Interactions provides a hosted service for handling inbound or outbound telephone calls that combines the cost effectiveness and consistency of technology with the uniquely human ability to listen and understand everyday language. Interactions Corporation (http://www.interactions.net) is funded by venture capital firms Sigma Partners, Updata Partners, North Hill Ventures, Cross Atlantic, and the IEDC.