SkyCreek Responds to Increased Traffic by Deploying at CRG West's Chicago Data Center

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Highly-redundant data center delivers a secure facility to accommodate SkyCreek's 50% increase in voice and data traffic as well as providing room for continued future growth.

SkyCreek Corporation, a hosted IVR solutions provider to some of the largest corporations in North America, announced today the debut of their geographically-dispersed deployment at CRG West's Chicago data center. Located in the heart of Chicago's financial district, the voice/data center will feature:

  • DS3 and PRI circuits, allowing best-of-breed telephony features and quality
  • Direct termination overflow for failover
  • Physical, logical and network security
  • Unlimited traffic capacity

SkyCreek today serves some of the leading corporations represented in the Fortune 500, processing millions of automated interactions with end users nationwide. True to analyst predictions, SkyCreek is observing many more enterprise customers looking to outsource customized contact applications to a data center environment. Given that interactive voice response is a highly specialized domain, many large organizations want the reliability of a data center environment and the flexibility of an enterprise-grade platform that can scale with demand, while supporting customized features. The selection of CRG West's Chicago data center allows SkyCreek the ability to respond to increased current demand as well as preparing for continued growth for years to come.

CRG West's Chicago data center is SAS 70 certified and is adjacent to Chicago's primary fiber routes, providing a very low-latency interconnection point. Security features of the data center include 24-hour site-secure access, mantraps and biometric scanners. The combination of the abundant fiber, redundant AC UPS power and 24-hour remote hands services made CRG West a perfect fit for SkyCreek's expanding needs.

According to Joe Enrico, COO, "SkyCreek's on demand customer interaction solutions power millions of automated interactions each month, involving sensitive data." Enrico stated further, "This additional capacity and associated intelligent routing algorithms being added, will allow us to meet the demand for customized interaction solutions in an efficient, secure manner."

About SkyCreek Corporation:
SkyCreek brings over a decade of unmatched experience in delivering proactive enterprise-class customer interaction solutions and services to today's customer service world. As pioneers in automated, outbound customer care solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. SkyCreek's products and solutions supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek solutions and services connect systems to systems, systems to people and most importantly people to information. Herndon, VA-based SkyCreek serves the largest companies in North America today. With the acquisition of the eTouchPoint platform, SkyCreek has cemented its commitment to providing customer experience management solutions to medium and large service organizations. For more information about SkyCreek, please visit our website at http://www.SkyCreek.com.

About CRG West:
CRG West is a leading developer, manager and operator of world-class data centers. Established in 2001, CRG West provides wholesale data center and retail colocation space, connectivity services, remote hands support and a leading global Internet peering exchange, the Any2 Exchange. Now with eleven data center locations, the company manages carrier-neutral data centers in Boston, Chicago, Los Angeles, Miami, New York, Northern Virginia, the San Francisco Bay Area, and Washington D.C. CRG West provides data center and peering opportunities to more than 500 of the world's top organizations including members of the Fortune 500, the world's leading networks, enterprises and universities. Visit http://www.crgwest.com for additional information.

SkyCreek Media Contact:

Shamik Ghosh,
Media Relations, SkyCreek Corporation
703 834 8027 (D)
703 834 8001 (F)
SkyCreek_Info (at) SkyCreek.com

CRG West Media Contact:

Mark W. Jobson
CRG West Marketing Director
303 405 1004
303 359 5452
mjobson (at) crgwest.com

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Shamik Ghosh