Soffront CRM Helps Narus, Inc. Improve Development Processes and Customer Support

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Soffront® Software Inc., http://www.soffront.com, the leader of mid-market CRM software, today announced that Narus, Inc. (http://www.narus.com) is using Soffront CRM to enhance their product development process. Narus, Inc. (headquartered in Mountain View, California) is the leader in real-time traffic intelligence for the protection and management of large IP networks.

Narus purchased Soffront CRM several years ago to improve work processes in our engineering department

Soffront® Software Inc., http://www.soffront.com, the leader of mid-market CRM software, today announced that Narus, Inc. (http://www.narus.com) is using Soffront CRM to enhance their product development process. Narus, Inc. (headquartered in Mountain View, California) is the leader in real-time traffic intelligence for the protection and management of large IP networks.
"Narus purchased Soffront CRM several years ago to improve work processes in our engineering department," explained Richard Casey, Senior Director, Engineering Operations at Narus. "Consequently, Soffront has allowed us to automate many of our processes, reducing human error and increasing productivity."

According to Casey, the engineering department uses Soffront CRM to track defects and development tasks. "We needed to automate certain items in the defect tracking portion of our system to improve inconsistencies," continued Casey. "Additionally, the software provides upper level management with a more accurate picture of the status of a particular product release."

Casey explained that Narus continues to integrate additional automation into the engineering processes. "The customization capabilities of Soffront CRM give us the flexibility to easily adjust our processes as our business grows."

About Soffront:
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, help desk, project management, asset/inventory management, order processing, defect tracking and more. Soffront CRM is flexible, powerful, and affordable. It is designed to readily adapt to a company's processes, workflows, and users. With on-demand, on-site, or host-to-purchase options, floating or named seats, Soffront is the perfect choice for mid-size companies. With more than 2,500 CRM customers worldwide, Soffront's installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.

Media Contact:                        
Alison Golan, 904-230-0349    
Alison (at) Soffront.com

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