Diamond Resorts International® Launches University Of Excellence

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Hospitality Leader Creates Platform to Focus on Training and Development for Customer Service Delivery

Our 'DRIving the Guest Experience' program has been specifically created to exceed the expectations of both our internal and external customers. Customer service standards as well as recovery measures and practices will be offered to all team members through this program.

Diamond Resorts International® (DRI), a global leader in the vacation ownership industry, has today announced the launch of the DRI University of Excellence to provide professional and personal development for its global workforce.

DRI continues to be at the forefront of the vacation ownership industry with its commitment to delivering branded hospitality service to its owners, members and guests worldwide through the brand tenets of simplicity, choice and comfort. And now, the DRI University of Excellence offers a curriculum of courses and programs for its workforce on effective leadership, organizational management, policy and procedure training and product overviews - all intended to improve efficiencies and maintain a quality standard of customer service delivery.

"Delivery of a branded hospitality service is pivotal to DRI's consumer-centric focus and our long term sustainable competitive advantage in the global industry," says Simon Crawford-Welch, Ph.D., RRP, President and Chief Operating Officer at Diamond Resorts International®. "Our 'DRIving the Guest Experience' program has been specifically created to exceed the expectations of both our internal and external customers. Customer service standards as well as recovery measures and practices will be offered to all team members through this program."

The DRI University of Excellence will be available to all team members of the Diamond Resorts International® family and in addition to in-person training modules, webinars and online learning portals; the program will also utilize targeted translations of materials and workbooks to meet the needs of team members on a global scale.

Diamond Resorts International®, with global headquarters in Las Vegas, Nev., is one of the largest vacation ownership companies in the world with nearly 150 branded and affiliated resorts and more than 23,000 guest beds in 21 countries with destinations throughout the continental United States and Hawaii, Canada, Mexico, the Caribbean, Europe, Asia and Australia. Offering simplicity, choice and comfort to more than 380,000 owners and members through the branded hospitality service of more than 5,500 team members worldwide, Diamond Resorts International® is dedicated to providing its guests with effortless and relaxing vacation experiences every time, for a lifetime. To learn more, visit DiamondResorts.com.

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Kimberly Perette
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