The results of the judging thus far illustrate that even in a tough economic environment, organizations can still outperform in customer service and sales
Glenview, IL (PRWEB) January 29, 2009
Online payroll service SurePayroll announced today that they have been named a finalist for three different customer service Stevie Award categories: Customer Service Department of the Year, e-Commerce Customer Service and Front-Line Customer Service.
As one of the most coveted business awards, a Stevie Award demonstrates a company's commitment to excellence in various fundamental business disciplines. SurePayroll has been named a "leading contender" with multiple submission finalists.
The company runs on the premise that payroll is not merely a software-as-a-service product for running calculations, but an emotional aspect of life that can cause worry for small business employers.
"My main passion is driving SurePayroll's unwavering commitment to unbeatable customer service," says Sean Harkleroad, Head of SurePayroll's Customer Care Department. "I have more than 18 years of experience in the payroll service industry, and I am confident when I say that we're one of the best customer service companies out there. We're driven by making our customers happy first and foremost."
SurePayroll lives by some simple rules for exemplary customer service:
Keep customers for generations: SurePayroll encourages customer care representatives to think about goals that will serve the business in the long-term and not to worry about "issues of the moment." The only requirement of representatives is that they can say, "I did right by the customer."
Hire for passion: Employees can be trained on payroll, but passion can't be taught. So SurePayroll employs "The Passion Test"; an assessment used during the interview process to ensure a candidate has the right level of dedication to customer care.
Apply the golden rule: SurePayroll believes in treating employees how you want them to treat customers. They empower representatives, and in turn representatives go above and beyond to keep customers happy.
SurePayroll has already received tremendous results by staying committed to excellent customer care, achieving well above what is considered world-class Net Promoter Scores for customer satisfaction. As a result of such a high customer approval rating, SurePayroll has seen an increase in the number of new customers referred by existing customers. During the first three quarters of 2008, SurePayroll acquired nearly 50 percent more customers from client referrals than the same timeframe in 2007.
Incorporated into that service is a dedication to answering any needed payroll questions. SurePayroll makes a promise that customers can call in six days a week and speak to a payroll expert who will own their payroll worries, even work directly with the IRS on the customer's behalf.
"The results of the judging thus far illustrate that even in a tough economic environment, organizations can still outperform in customer service and sales," says Michael Gallagher, president of the Stevie Awards. "Better yet, continuing success in these essential disciplines is critical to an organization's future overall success. We congratulate all of the Finalists on their achievement and wish them well in the competition."
Award recipients are determined by distinguished judges and advisors, and presented during a gala banquet at Caesars Palace in Las Vegas on February 9.
For additional information about the Stevie Awards for Sales & Customer Service visit http://www.stevieawards.com/sales.
For additional information about other awards won by SurePayroll, visit http://www.surepayroll.com/spsite/company/company-awards.asp
About The Stevie Awards:
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.
Voted Editor's Choice for best payroll service by PC Magazine, a Top 100 Product by Accounting Today and finalist in the Best Customer Care and Best Product categories of the 2008 American Business Awards, SurePayroll is America's largest full-service online payroll service and honoree of the of the Inc. 500 Fastest Growing Businesses award two years in a row.
SurePayroll is passionate about small businesses and their payroll. The company is dedicated to providing an extremely friendly and simple payroll experience - at a price small business owners can afford.
In addition to its payroll and ClickFREETM tax file and pay service -- which allows a user to complete the entire payroll process in minutes -- SurePayroll offers a suite of online services designed specifically for small business, including HR and compliance resources, 401(k) retirement solutions, health insurance and workers' compensation products.
SurePayroll also offers a private-label and co-branded payroll service to accountants and banking partners to offer payroll processing to their small business clients.