T3i Group Study Finds that U.S. Businesses Expect to Implement Microsoft OCS at Approximately One-Third of Enterprise and SMB Sites Within Five Years

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Among U.S. enterprises, the number of sites implementing Microsoft OCS is expected to grow at an average rate of 62% between 2009 and 2013. The average growth rate at SMB sites will be 39% during the same period.

According to a recent T3i Group primary research study, U.S. enterprises, defined as businesses with more than 500 employees, intend to implement Microsoft's Office Communications Server (OCS) 2007 at 30% of their sites by 2013. OCS will penetrate slightly more, 34%, of U.S. small and mid-sized business (SMB) sites during this same period. SMBs are businesses with between 5 and 500 employees. Microsoft's OCS is offered in two different Client Access Licenses - Standard and Enterprise. The Standard license provides business-grade Instant Messaging and PC-based Voice communications, as well as point-to-point Web and Desktop Video conferencing. The Enterprise license of OCS provides a full suite of Unified Communications applications for corporate-wide communications and group collaboration. It can be installed with specially designed phones and has the potential to replace a company's phone system.

InfoTrack, a division of the T3i Group, recently published InfoTrack for Unified Communications: Implementation Strategies for Microsoft and IBM Unified Communications. The study determined that by 2013, between 60% and 75% of the OCS sites will utilize the Enterprise version. The study also analyzed what percent of those sites will integrate OCS with their existing PBXs and what percent would prefer to replace their PBX entirely with OCS.

"Microsoft announced that its sales of OCS achieved double-digit growth in the 4th quarter of 2008. Based on our study, this double digit growth will continue through 2013," said Terry White, Senior Program Director of InfoTrack for Unified Communications (IUC) and leader of this study. He continued, "Among U.S. enterprises, the number of sites implementing OCS is expected to grow at an average rate of 62% between 2009 and 2013. The average growth rate at SMB sites will be 39% during the same period."    

The InfoTrack study also analyzed the projected penetration rate of IBM Lotus Sametime Unified Telephony at U.S. enterprise and SMB sites. IBM Lotus Sametime represents IBM's entry into the Unified Communications market, and this software platform often competes against Microsoft OCS. The decision-makers who participated in this survey were asked which vendor they would most likely choose to provide ten different Unified Communications applications. Microsoft was the preferred vendor for a majority of these applications, ahead of IBM and the survey respondents' incumbent vendors of IP Telephony systems.

T3i Group forecasts the impact that the economy will have on the growth of this industry. For example, this study evaluated the percentage of U.S. businesses that had substantially reduced their plans for implementing IP Telephony systems due to cutbacks in IT spending as a result of the declining global economy. The percentage of planned reductions was significantly higher than the outcome of a similar study previously conducted in the 1st quarter of 2008. The complete results from this study are contained in an 83-page report.

About the InfoTrack for Unified Communications (IUC) Program

The InfoTrack for Unified Communications (IUC) program conducts several comprehensive, primary research studies each year that separately analyze and forecast enterprise and small/medium business (SMB) demand for IP Telephony and nine Unified Communications applications. The program also evaluates the impact of major market disruptions, such as the entry of Microsoft and IBM into the Unified Communications market. For more information about the IUC program or this report, please visit http://www.telecomweb.com/iuc or contact Bonnie Fairbrother, bfairbrother@t3igroup.com (973 602-0181) or Dennis Kelly, dkelly@t3igroup.com (973 602-0180).

About T3i Group LLC

T3i Group LLC provides market research, data, analysis, and consulting and advisory services to the telecommunications industry. It has clients in 46 countries and conducts its business through four operating units: InfoTrack, which publishes reports that analyze shipment, revenue, market share and other pertinent data of importance to telecommunications equipment manufacturers; TelecomTactics, which maintains a database of the features and functionality of major telephony systems; Tarifica, which maintains a database of pricing-related information covering 400 telecommunications carriers operating in 130 countries; and TelecomWeb (http://www.telecomweb.com), which is a content provider with an editorial staff who author and post telecommunications-industry news stories every business day. The site also serves as T3i Group's primary delivery mechanism for distributing its reports, analyses and data to subscribers.

T3i Group LLC is headquartered in Parsippany, NJ, with additional offices in New York City, London, England and Cherry Hill, NJ.

Press Contact: Debra Baker, 301/905-7703


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