Calgary, Alberta (PRWEB) February 7, 2009
Even when Print Audit was a small home basement operation, offering outstanding customer service was a top priority. A decade later, with offices now spanning five continents, the print management solutions company has remained dedicated to its core competency, from regularly collecting customer feedback to having real people greet callers in lieu of automated voices. This week, the company released customer survey data that suggests that their commitment to excellent customer service produces results: those using Print Audit's products and services rated the company's technical support at 93 percent over the past six months.
Receiving such high customer satisfaction ratings consistently over an extended period of time is a rare achievement, especially the area of technical support. Print Audit credits its strong customer service and support program to heightened, ongoing communication with customers and to using a system called Net Promoter that utilizes user surveys to improve both products and services.
"Strong technical support is an absolute necessity in our business," said John MacInnes, President and CEO of Print Audit. "Without exceptional support, great products and services are a moot point. Our relationship with our customers does not end after they buy our products."
Collecting feedback from customers not only serves to gage Print Audit's successes, but also allows the company to further refine and improve their approach. The company contacts each of their customers both fifteen and forty-five days after they purchase any product or service. In addition, more general feedback is regularly collected from all past customers - feedback that is used to improve and refine operations.
Mr. MacInnes attributes Print Audit's excellent customer service ratings to the company's five corporate values: family first, fun, growth, integrity and respect. "Nowhere in our values does it say, 'Get them off the phone,' " he says. "It comes down to respect. Our customers have paid us money that they've worked hard for and it is our job to make sure they are satisfied with what they've bought from us."
In August, Print Audit received the 2008 Canada Award for Excellence Gold Customer Service Trophy For Small Business from the National Quality Institute (NQI), an award that recognizes outstanding achievements in customer service.
About Print Audit
Established in 1999 and headquartered in Calgary, Alberta, Print Audit is the fastest growing print management company in the world. By providing businesses with innovative and practical print management software solutions, the company has helped customers recapture over $79 million in printing and photocopying expenses while saving an estimated 90,000 trees a year. Print Audit has offices located in the United Kingdom, South Africa, Australia, Brazil, Canada and the United States.
For more information about Print Audit, please contact:
Outside of North America, please contact:
Print Audit - Europe
Print Audit - ANZ
Print Audit - South Africa
+086 110 5777 (Within South Africa)
+27 11 531 1869 (Outside South Africa)
Print Audit - America Latina
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