Toronto, Canada (PRWEB) February 6, 2009
Empathica, (http://www.empathica.com), a world leader in Customer Experience Management Solutions, announced today the thought leadership webinar titled; Moving the Needle on Customer Experience to Win in Tough Times.
Dr. Gary Edwards, Executive VP of Client Services with Empathica will host this webinar and will present real world examples of improved customer experiences have led to improved business results. Dr. Edwards will also discuss in an open forum the drivers to deliver an authentic customer experience, how customers can provide input in determining where retailers can cut spending ,and how using business intelligence can aid multi-unit retailers discover which units are building versus eroding their brand.
This webinar is designed for Customer Service Professionals in general retail, banking, grocery, petro-convenience, or food service.
This one hour presentation will take place on Wednesday, February 18, 2:00 PM
To register for this webinar click on the link below: https://www1.gotomeeting.com/register/943368281%20target=
For additional information on this webinar, contact Siobhan Paul or visit http://www.empathica.com.
About Empathica: Empathica provides multi-unit retailers with comprehensive Customer Experience Management programs that help ensure outstanding service levels and engaging customer relationships across the entire brand. Using a variety of surveying methods (IVR, Web, print, etc.), we capture "voice of the customer" data and then perform rich analysis to derive the key actionable insights to help our clients establish operational excellence. For more information please visit http://www.empathica.com or email info @ empathica.com.
Siobhan Paul, Marketing Manager