ShoreGroup Announces Major Expansion of Contact Center and Unified Communications Practice

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Sales and operations teams expand in Philadelphia, Atlanta, Dallas and Boston to address growing demand for services that optimize the new generation of unified communications solutions

ShoreGroup, Inc., a premier converged network and systems management solutions provider, is pleased to announce that it has completed the first phase of its strategic national contact center and unified communications practice expansion. This phase included the hiring of industry-leading sales and operations personnel in the Philadelphia, Atlanta, Dallas and Boston areas to build upon ShoreGroup's nine years of success in delivering world-class design, implementation, and support services to demanding enterprise customers looking to establish competitive differentiation in the area of multi-media customer service. The new personnel join the team of ShoreGroup professionals, with the industry credentials, experience and complete project management, solutions architecture, applications engineering, sales engineering and operational skills necessary to deliver the full range of ShoreGroup's contact center and unified communications solutions and services.

"Proactive contact center executives realize how innovative solutions joined with proven best practices enable sustainable competitive advantage and market differentiators for the business," said Robert Kennedy, ShoreGroup's President and CEO. "The additional sales and operational support personnel complement our existing teams of contact center, unified communications, LAN/WAN, wireless and security specialists to put us in a unique position of being able to offer our customers the broadest range of expert services to meet their communications infrastructure and application requirements. When coupled with our ShorePatrolâ„¢ Remote Operations Service and our CaseSentry® systems management application, ShoreGroup delivers a full lifecycle of customized services and support solutions to the enterprise."

"Even in this time of economic uncertainty, companies seeking to differentiate themselves know that contact centers are the primary point of customer interaction, and offering top-notch, efficient customer service remains the core to any business," said John McCarthy, ShoreGroup's National Sales Director. "Contact centers are continuing to invest in their operations to drive out costs and strengthen their customer relationships, while at the same time using technology aimed at improving efficiencies. We feel strongly that investing in this market will further position ShoreGroup as a trusted partner who takes a strategic approach in helping clients achieve their business objectives. Our experienced team of unified communications and contact center veterans has a proven track record of successful engagements that are based squarely on understanding the client requirement, and translating it into a design that delivers quantitative results."

ShoreGroup's services complement the complete line of Cisco Systems Unified Communications and Unified Contact Center solutions, providing clients an open, strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences.

About ShoreGroup, Inc.:
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for unified communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrolâ„¢ Remote Operations Service delivers the high-quality unified communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes. ShoreGroup's Sextantâ„¢ Contact Center Analytics solution provides the operational and business visibility that enterprise contact centers require to drive performance and efficiency.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at http://www.shoregroup.com.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup, ShorePatrol and Sextant are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800

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