The mortgages industry is experiencing unprecedented turmoil and our team has adopted a solution that helps us better manage the dynamic market and our customers' changing needs
San Bruno, CA (PRWEB) February 10, 2009
Nomis Solutions, the leading provider of best-in-class Pricing and Profitability Management for financial services companies, today announced Skipton Building Society's implementation of the Customer Portfolio OptimizerTM. One of the largest building societies in the United Kingdom, Skipton utilizes the Nomis Customer Portfolio Optimizer to more profitably and efficiently manage prepayment and impairment risk in their existing customer portfolio.
Skipton's mortgage executives now use a more advanced and customer-centric approach to managing mortgage loans that are due to expire. As a first step, the Customer Portfolio Optimizer solution provides more rigorous and accurate borrower classifications and insights about the existing customer base upon which Skipton's team can take action. Next, it determines each borrower profile's distinctive priorities and needs to create customized offers that feature appropriate products, rate structure and fees. The solution also allows Skipton to develop the most effective outreach strategy, including the tone of the message, the communications channel, and the timing and sequencing of the offer to generate the best response rate.
"The mortgages industry is experiencing unprecedented turmoil and our team has adopted a solution that helps us better manage the dynamic market and our customers' changing needs," said Skipton Building Society," Rik Andrews, Mortgage Product Controller at Skipton. "By using the Customer Portfolio Optimizer, we have gained a better understanding of our customers and we use this insight to tailor optimal offers and contact strategies that better meet their needs. At the same time, the solution helps us meet our business objectives, risk thresholds, and performance goals."
"Skipton Building Society has built a reputation as an innovator in the field of mortgage products in an effort to serve its customers well through good times and tough times," said Frank Rohde, managing director of Nomis Solutions Europe. "The Customer Portfolio Optimizer provides Skipton the ability to better understand and meet the changing needs of its customers. With this investment, Skipton has positioned itself to better manage through this difficult time by mitigating its level of prepayment and impairment risk."
Unlike point solutions such as customer-to-offer matching tools and direct marketing decision tools, the Customer Portfolio Optimizer provides a comprehensive optimization process that incorporates individual customer preferences to drive decision-making. Focused on retaining current customer accounts, the Customer Portfolio Optimizer complements the award-winning Nomis Price Optimizer™ solution, which is primarily used for acquiring new customers.
About Skipton Building Society
Skipton is the UK's sixth largest building society, with a national presence represented by its 85 branches, covering the country from Aberdeen to Plymouth. It heads the Skipton Building Society Group, whose subsidiary companies have significant interests in estate agency and related businesses (through the Connells and Sequence groups), third party mortgage servicing (Homeloan Management), credit referencing (Callcredit) and market data supply, independent financial and related advisory businesses and support services to the mutual sector.
About Nomis Solutions
Nomis Solutions enables best-in-class Pricing and Profitability Management for financial services companies. Through a combination of advanced analytics, innovative technology, and tailored business processes, the Pricing and Profitability ManagementTM Suite delivers quick time-to-benefit, and improves financial and operational performance throughout the customer acquisition and portfolio management processes.
The Pricing and Profitability ManagementTM Suite of business solutions includes the award-winning Nomis Price OptimizerTM, the Nomis Offer OptimizerTM, the Customer Portfolio OptimizerTM, and the Nomis NavigatorTM. These solutions are designed to meet the specific requirements of auto finance, home equity lending, personal lending, mortgage, and deposits executives. Select customers include Abbey, AmeriCredit, Bank of Montreal, Chrysler Financial, HBOS plc, Nationwide Building Society, Royal Bank of Canada, Skipton Building Society and Yorkshire Building Society. Headquartered in San Bruno, CA, Nomis Solutions also has offices in London, United Kingdom. Visit http://www.nomissolutions.com or contact us at info (at) nomissolutions (dot) com or +44 0207-031-8273.