Bridgend College Strives for ITIL Excellence

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South Wales FE/HE College migrates to sostenuto for IT service management and ITIL needs

Bridgend College is a valued customer and we are honoured to be assisting them in moving to the next phase of their service management journey.

Bridgend College today announced that it is migrating to the web-based Sostenuto service desk system, from Sunrise Software, as it looks to improve its IT service management and move towards the ITIL framework for best-practice IT service delivery. The further education college is home to over 10,000 students and 800 staff across five campuses.

Sostenuto ITSM helps organisations achieve best practice in service delivery by introducing a proactive service desk, service level agreements and helping organisations keep track of their IT assets. Best practice ITIL processes are pre-built in Sostenuto for quick and easy implementation, but because of the system's modern design they can be further configured to suit an organisation's individual requirements.
Bridgend College is taking advantage of Sostenuto's modular design to adopt a phased approach to ITIL compliance, starting with incident management, before moving onto some of the more advanced aspects of ITIL such as change and release management. It is also implementing a knowledge base and plans in the future to introduce the Chameleon browser-based portal, so students and staff can manage their own support queries through the college's website.

Tom Weston, executive chairman of Sunrise Software, said: "Bridgend College is a valued customer and we are honoured to be assisting them in moving to the next phase of their service management journey."

About Sunrise Software:
Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, the NHS, QVC, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the 'ITIL all-in' approach available with Sostenuto ITSM. For further information, please visit


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Angela Steel
Sunrise Software
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Jessica Humphrey
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