Wichita, KS (PRWEB) February 13, 2009
Every month Telecapture's staff analyzes hundreds of thousands of phone calls placed to businesses. This gives TeleCapture inside knowledge on how effective companies provide quality customer service and how to properly handle customer calls. With this insight TeleCapture has created a proprietary list of requirements that businesses across all industries use to provide top quality customer service to each customer. The T100 certification means that your company is ranked among the top 100 customer service organizations across the U.S. and Canada.
To become T100 certified, businesses must submit themselves to Telecapture's CallSurance program, which monitors and grades every incoming call to your business as either PASS or FAIL. Your company must satisfy several requirements to become a T100 certified company and earn this award. If your company can not pass our staff's monthly report card, you will not be a T100 Certified Company.
"When we started grading calls for businesses, we were shocked by just how bad customer service was in most service-related industries. By developing Callsurance, we have provided a system for businesses that allows them to save customers and gives them a tool to constantly monitor employees in near time. This helps to provide the highest possible level of customer service overall and on a per call basis. Our expert staff has listened to and analyzed millions of minutes of customer's phone calls and is highly skilled at determining where your company falls short. The T100 certification signifies that you are among the very best at taking care of customers needs." says David Keeton Executive Vice President of Telecapture.
Telecapture doesn't stop there. In order to maintain your T100 certification, businesses must continue to provide a high level of customer service. Telecapture carefully reviews each and every T100 certification on a monthly basis and insists that each business continues to operate at the highest level of customer service in order to maintain their spot as a T100 company. Visit Telecapture and CallSurance for more information.
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