After significant beta testing with early adopter clients, we have successfully integrated our US based call center representatives with Talk2Rep@Home, our US home-based agent model, and have achieved significant reliability, scalability and cost savings while reducing our carbon footprint
Fort Lauderdale, FL (PRWEB) February 18, 2009
Integrates Virtual Agent and Brick and Mortar Call Center operations to provide clients with an all United States Based, Cost Effective and Environmentally Friendly solution.
"After significant beta testing with early adopter clients, we have successfully integrated our US based call center representatives with Talk2Rep@Home, our US home-based agent model, and have achieved significant reliability, scalability and cost savings while reducing our carbon footprint", states Talk2Rep's CEO, Jim Ryan.
"Talk2Rep's Beta Clients have achieved cost savings in excess of 28% while improving customer satisfaction and retention. We have done this by balancing a combination facility based call center representatives and @Home workers in a way that significantly increases service levels and improves customer satisfaction. We have utilized our proprietary call center technologies which incorporate "best agent available" strategies to maximize client and customer satisfaction," states Ryan.
After speaking to both clients and new prospects it was evident that Talk2Rep's "Buy USA" strategy of US based brick and mortar call centers combined with its US based home-agent strategy is the best outsourcing solution for clients for their customer services, technical support and more. Offshore call center alternatives put at risk both quality and customer confidentiality at risk.
"Customer retention is paramount during these difficult economic times ," says Ryan. "Our Clients cannot afford a dissatisfied customer and we have proactively engaged with them to design a business model that reduces their costs while representing the quality of their brand.
"While many call center agencies have abandoned their facilities in the United States, Talk2Rep is firmly committed to maintaining and expanding its operations and creating jobs right here in America.
"Today we receive approximately 200-300 resumes per week from people interested in these jobs from across the United States by 'word of mouth'. With this announcement," Ryan States, "Talk2Rep anticipates this number to more than triple."
About Talk2Rep Inc.:
Headquartered in Tamarac , Florida . Talk2Rep is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality contact management services for both political parties, government agencies and multiple vertical industries such as a Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications. Talk2Rep provides services to some of the largest companies in the world with inbound and outbound telemarketing and customer services, data collection and market research. To learn more about how Talk2Rep can help your business visit http://www.Talk2Rep.com or call 866-856-2REP (2737).