Equipment Manufacturers Find Keys to Achieving Service Transformation in New Article from SSI Partners

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True service transformation offers the promise of better service at a lower cost - and remote service is the key technology that enables such a change.

Market-leading equipment manufacturers have been seizing the opportunity of remote service that enables them to increase the scope and sophistication of the services they offer. A new article, written by SSI Partners, is helping manufacturers realize how remote service technologies enable service transformation and how to overcome the barriers of accomplishing real change.

The article, written by Jack Levin, managing director of SSI Partners, LLC, was recently published in the latest edition of AFMSI's S-Business Journal. The article discusses how service organizations can leverage remote service technologies to achieve true service transformation. An excerpt illustrates the magnitude of this opportunity:

"Unlike any other time in our service business history, we have the opportunity to invoke meaningful change - the kind of change that allows service organizations to scale and still keep costs in control. This is the change that delivers on the promise of better service at a lower cost."

The article explores the opportunity for service transformation and the barriers of achieving this dramatic change. It goes on to discuss how to overcome these barriers and the keys to success.

"Leading manufacturers are succeeding with this transformation and utilizing remote service technologies as the key enabler," says Jack Levin, Managing Director at SSI Partners, "without remote service, change can only be incremental."

The new article is available for free download and can be accessed at

About SSI Partners, LLC:

SSI Partners is a consulting firm dedicated to helping equipment manufacturers become more solutions focused. At SSI, we help companies fuel growth with innovative remote service offerings.

SSI provides a best-practices approach to remote service that ranges from opportunity discovery to market introduction of new services. Services include strategy & planning, business case creation, technology selection, program management, and services marketing consulting.

SSI's clients are leaders in healthcare, life sciences, enterprise technology, and industrial equipment.


Jack Levin, Managing Director
SSI Partners, LLC


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