100 Companies that Matter in Knowledge Management.
Indianapolis, IN (Vocus) February 23, 2009
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that the it has been named by KMWorld, the leading information provider serving the knowledge, document and content management systems market, as one of the "100 Companies that Matter in Knowledge Management."
This list was compiled by KM practitioners, theorists, analysts, vendors and their customers and colleagues, and is in its eighth year of publication, with the Consona Knowledge management solution making the list for seven straight years.
“Being recognized by KMWorld for the seventh straight year speaks volumes about our commitment to providing the best customer experience in service resolution and knowledge management,” said Tim Hines, vice president of product management for Consona CRM. “It is also a testament to the quality of our technology, the depth of functionality, and our dedication to providing targeted, innovative solutions to help our service and support organizations meet and exceed their business goals.”
"Each company embodies as part of its culture agile and limber execution of its mission, embracing a spirit of both adaptability and innovation," said Hugh McKellar, editor-in-chief of KMWorld.
Built on a patented, next-generation search and knowledge management platform, the Consona Knowledge Management solution is an intelligent customer experience application built to reduce service costs, increase revenue and improve customer satisfaction. Consona’s suite of applications support the dynamic and context-driven process of problem resolution in the support center, on the Web site and in customer communities with contact center, forums, self- service, and help desk tools.
The company also offers its knowledge management tools in combination with Consona Case Manager: Known as Consona Knowledge Driven Support, this solution represents the market's most tightly-integrated set of case and knowledge management features available to enterprise-class service and support operations. The first of its kind, Consona Knowledge Driven Support helps service and support centers build excellent customer experiences across the entire organization and every channel. Customer service and support organizations using Consona Knowledge Driven Support will significantly improve productivity and reduce costs—even those organizations using case management and knowledge management today, particularly because it provides capabilities via product integration that go far beyond what is possible using products from separate vendors.
Previous 100 Companies are archived online at http://www.kmworld.com.
KMWorld is the leading information provider serving the knowledge, document and content management systems market, KMWorld informs more than 50,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. http://www.kmworld.com
About Consona Corporation and Consona CRM
Consona Corporation is a worldwide leader in customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. The Consona CRM suite offers companies with vital and multifaceted customer relationships, or companies offering complex or technical products/services, a wide range of fully integrated CRM and knowledge management (KM) solutions that span service and support, sales and marketing functions. Based on a highly scalable technology platform with built-in configuration and personalization tools, the Consona CRM suite allows customers to select products within or across product lines. With several pre-defined bundled solutions, customers can take advantage of cost effective, best-in-class solutions that span industry, departmental, business function and/or methodology-based needs. More than 1300 customers spanning over 50 industries worldwide are using Consona CRM solutions to manage process efficiencies, drive revenue, increase customer satisfaction, and enable unique and extraordinary customer experiences. For more information, visit http://www.consona.com/crm , e-mail info(at)consona.com, or call (888) 8 CONSONA.