Evolv On-Demand to Present Webinar on Bringing Science & Rigor to Hiring in the Contact Center

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Webinar to introduce innovative approaches to human capital management in the contact center. Cut costs, get the most out of your people and optimize performance by hiring the right people from the start.

Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front

Evolv On-Demand, a leading provider of global hiring management solutions for call and contact centers, today announced that the company will be presenting a webinar, "Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front" on Thursday, March 5, 2009 at 1:30 p.m. ET. The webinar will explore innovative and game-changing approaches to recruiting and hiring human capital in the contact center to improve talent retention, reduce turnover and attrition, boost staff productivity and improve service levels -- all while cutting costs.    

Contact center leaders spend millions of dollars per year on post-hire applications such as workforce management and performance management solutions. While these applications are clearly valuable and important, how often do these leaders and hiring professionals take a step back and ask themselves: "What if I hired better-fit talent from the start?" Just as important, how are they measuring whether they are doing so?

In this webinar, David Ostberg, PhD, VP of Selection Science at Evolv On-Demand, will provide insight into pre-hire and screening best practices specific to the contact center. Key topics will include the application of science and analytical rigor to definitively identify best-fit candidates, why there may be a severe disconnect from your current hiring practices and the measurable benefits to be gained from seizing low-hanging fruit.

  •     Who: David Ostberg, PhD, VP of Selection Science, Evolv On-Demand
  •     What: "Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front" webinar
  •     When: Thursday, March 5, 2009 at 1:30 p.m. ET

To register for this webinar, please click here.

For more information about Evolv On-Demand's solutions, please visit our website.

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Robert Yen
Evolv On-Demand
650-991-9980 ext. 311
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