Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front
Daly City, CA (PRWEB) February 26, 2009
Evolv On-Demand, a leading provider of global hiring management solutions for call and contact centers, today announced that the company will be presenting a webinar, "Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front" on Thursday, March 5, 2009 at 1:30 p.m. ET. The webinar will explore innovative and game-changing approaches to recruiting and hiring human capital in the contact center to improve talent retention, reduce turnover and attrition, boost staff productivity and improve service levels -- all while cutting costs.
Contact center leaders spend millions of dollars per year on post-hire applications such as workforce management and performance management solutions. While these applications are clearly valuable and important, how often do these leaders and hiring professionals take a step back and ask themselves: "What if I hired better-fit talent from the start?" Just as important, how are they measuring whether they are doing so?
In this webinar, David Ostberg, PhD, VP of Selection Science at Evolv On-Demand, will provide insight into pre-hire and screening best practices specific to the contact center. Key topics will include the application of science and analytical rigor to definitively identify best-fit candidates, why there may be a severe disconnect from your current hiring practices and the measurable benefits to be gained from seizing low-hanging fruit.
- Who: David Ostberg, PhD, VP of Selection Science, Evolv On-Demand
- What: "Driving Optimal Contact Center Performance: Hiring the Right Agents Up-Front" webinar
- When: Thursday, March 5, 2009 at 1:30 p.m. ET
To register for this webinar, please click here.
For more information about Evolv On-Demand's solutions, please visit our website.