It will also help me personally when there is no track and trace available, for example, for kerb side collection boxes or for some overseas destinations
Auckland, New Zealand (PRWEB) February 27, 2009
With the world's annual mail volume estimated at around 206 billion letters, advertisements, periodicals and packages, a lot of trust is placed on delivery companies to safely transport packages to their intended recipients.
Although courier companies often offer track and trace services, such services do not always exist for general business mail and freight, leaving no way to ensure deliveries have reached their destination.
With senders unsure packages have been delivered, and recipients wondering if and when a package will arrive, there is potential for wasted time and added costs in chasing up scheduled deliveries.
GL Corporation Ltd's http://www.sendreceived.com has a simple, low-cost solution that will improve communication, customer service, and save time and money.
The world's first fully automated 24/7 email communication service for Senders and Receivers of post and packages, SendReceived.com ensures that receivers are alerted to a pending delivery, including track and trace details (if available).
In addition, a confirmation of delivery request is automatically sent after the ETA has elapsed.
In time receivers will also be prompted to complete an online survey that provides feedback to the Sender, on such matters as whether the goods matched the order, and what kind of condition they were in when they arrived.
The time, cost and expertise to set up such an efficient and truly effective system that meets these needs would normally only be within the reach of the largest organisations, but with SendReceived.com is available to all businesses, large and small.
Rachel Williams works for a distribution company which sends about 50 packages a day and says the service would alleviate a lot of hassle when customers wanted to find out where their goods are.
"This service will improve our efficiency and provide us with a competitive edge.
"It will also help me personally when there is no track and trace available, for example, for kerb side collection boxes or for some overseas destinations," she says.
Lydia Street of SendReceived.com said of further benefit is the market data that can be used to drive business improvements.
"For example with the intelligence gathered from SendReceived.com, businesses can better decide which carrier to use in the future, or improve their internal processes based on the customer's experience," she says.
Registered users of SendReceived.com can choose flexible "Pay as You Go" or fixed monthly subscription payment plans. Prices range from USD 5 to 50 cents per item dependant on actual usage. A free trial is also offered.
The package delivery market within the United States has been the fastest-growing transportation segment over the past two decades, and with a value of USD $53 billion in 2006, accounted for nearly 10% of the nation's daily freight. E-commerce is thought to be responsible for the increasing trend.
"The timely release of this Web 2.0 service would be beneficial for people and businesses trying to gain an edge during a struggling global economy," Mrs Street said.