It is our tireless dedication to customer success and clarity of purpose that has won Endeavor its reputation. The simple fact that we are the leading channel provider of field services to the telecom industry obligates us to constantly revise our services and methods of operating in order to provide the most sustainable value to our customers, even during their more challenging times.
Atlanta, GA (PRWEB) March 2, 2009
Endeavor Telecom, The Telecom Truck Roll Company for carriers, service providers, VARs, and equipment manufacturers, today announced the launching of a formal program that will serve to assist prospects and current customers by reducing fixed costs by leveraging Endeavor's variable cost field services, 3rd party logistics, and operations support services.
In light of current economic conditions, costly overhead can be reduced by utilizing Endeavor's portfolio of professional services. Companies whose traditional business model have included fixed cost labor resources for field installations can opt instead to take advantage of Endeavor's variable cost structure which allows them to pay only for the actual labor associated with scheduled install and maintenance dispatches. Not only does this model lead to instant profitability, but it also provides better response time and increased service capacity through Endeavor's centrally managed team of 9,000-plus trained and certified Field Engineers.
Qualified customers seeking to reduce labor and real estate costs associated with the housing, configuring, shipping and return/RMA coordination of Customer Premise Equipment (CPE) can utilize Endeavor's wholesale logistics services and the associated volume discounts Endeavor receives from major shipping couriers. Another area in which program participants will find cost-saving opportunities is in Endeavor's 24x7x365 operations support services. The Endeavor Technical Access Center (TAC) is capable of performing test and turn-up to validate completed installations without the need for the customer to carry the fixed staffing expense. During volume spikes or peak times, TAC can also serve as overflow so customers will not need to increase staff levels or pay overtime.
To assist customers in the transition to Endeavor's variable cost model, the program offers employment and contracting opportunities for select displaced workers. Additionally, Endeavor can offer longer payment terms to qualified customers which will allow additional time to collect payment from their clients. Another service the program that Endeavor will offer to qualified customers is no-cost API integration with Endeavor's real-time order management system ESP (Endeavor Service Portal). This will allow customers to seamlessly submit orders, receive real-time status updates, and data capture/reporting without additional administrative overhead to monitor daily operations.
"Endeavor's success has always been predicated upon its ability to enable customers to realize their financial goals and provide highly competitive services. Traditionally, innovation in the leading technologies and regulatory changes have driven the evolution of Endeavor's service portfolio. In the case of this particular program, material changes in the macro-economic climate have led to its advent, however its objective is consistent with Endeavor's ultimate purpose." said Justin McLain, Endeavor's Chief Executive Officer. "It is our tireless dedication to customer success and clarity of purpose that has won Endeavor its reputation. The simple fact that we are the leading channel provider of field services to the telecom industry obligates us to constantly revise our services and methods of operating in order to provide the most sustainable value to our customers, even during their more challenging times."
About Endeavor Telecom
Headquartered in Atlanta, GA, Endeavor is The Telecom Truck Roll Company for carriers, service providers, systems integrators, VARs, and equipment manufacturers. Endeavor's private label wholesale professional services include: Field Services, such as inside wiring & equipment installation; Order Fulfillment Logistics - equipment configuration, staging, testing, and shipping; and Tier I & II operations and technical support. Endeavor's field organization consists of more than 9,000 highly trained and certified technicians throughout North America, including all of the U.S., Canada, Mexico, and Caribbean. For additional information, please visit Endeavor Telecom on the web at: http://www.endeavortelecom.com.
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